The business process outsourcing (BPO) market presents diverse opportunities with outsourcing types such as offshore, nearshore, and onshore. Services span across voice processing, telemarketing, image editing, virtual staffing, 3D visualization, and more. Offshore operations offer cost efficiency, while nearshore provides geographical proximity advantages. Onshore services focus on local expertise. Voice processing and telemarketing cater to communication needs, image editing, and 3D visualization add visual finesse, and virtual staffing adapts to dynamic workforce requirements, collectively driving the BPO market's evolution and expansion.
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Data Bridge Market Research analyses that the Middle East and Africa Business Process Outsourcing (BPO) Market will grow at a CAGR of 7.1% during the forecast period of 2023 to 2030. The BPO market is driven by a focus on customer experience, as outsourcing customer support and service functions enhance service quality. By leveraging specialized expertise, businesses ensure improved customer interactions, satisfaction, and loyalty, contributing to overall success and competitiveness in the market.
Key Findings of the Study
Regulatory compliance is expected to drive the market's growth rate
Regulatory compliance emerges as a crucial driver in the BPO market. BPO providers play a pivotal role in ensuring strict adherence to diverse regulatory requirements and minimizing legal and compliance risks for businesses. By entrusting these functions to specialized providers with in-depth knowledge of regional and industry-specific regulations, companies can navigate complex compliance landscapes more effectively, fostering trust with clients, and establishing a foundation for sustainable and compliant business operations.
Report Scope and Market Segmentation
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Report Metric
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Details
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Forecast Period
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2023 to 2030
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Base Year
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2022
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Historic Years
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2021 (Customizable to 2015-2020)
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Quantitative Units
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Revenue in USD Thousand, Volumes in Units, Pricing in USD
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Segments Covered
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Outsourcing Type (Offshore, Nearshore, and Onshore), Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Services, 3D Visualization Services, and Others) Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, and Others), Deployment Mode (On Premise, and Cloud), Organization Size (Large Enterprises, and SMEs), Ownership (Captive, and Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, and Fee For Service), End User (BFSI, IT and Telecommunication, Healthcare, Manufacturing, Retail and E-commerce, Government and Defense, Transportation and Logistics, Travel and Hospitality, Education, Energy and Utilities, and Others)
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Countries Covered
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Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA).
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Market Players Covered
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DISYS (U.S.), TDCX (Singapore), Webhelp (France), IBM Corporation (U.S.), Cognizant (U.S.), Capgemini (France), Genpact (U.S.), ADP, Inc. (U.S.), Wipro Limited (India), Accenture (Ireland), Tata Consultancy Services Limited (India), HCL Technologies Limited (India), NTT DATA, Inc. (Japan), WNS (Holdings) Ltd. (India), NCR Corporation (U.S.), Tech Mahindra Limited (India), Infosys Limited (India), Concentrix Corporation (U.S.), TTEC (U.S.), Plaxonic Technologies (India), Sodexo (France), AMDOCS (U.S.), CBRE (U.S.), Outsourcia (France), Aidey (Philippines), Intersa (U.S.), CBRE (U.S.)
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Data Points Covered in the Report
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In addition to the market insights such as market value, growth rate, market segments, geographical coverage, market players, and market scenario, the market report curated by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and pestle analysis.
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Segment Analysis:
The Middle East and Africa business process outsourcing (BPO) market is segmented on the basis of outsourcing type, service, application, deployment mode, organization size, ownership, outsourcing approach, and end user.
- On the basis of outsourcing type, the Middle East and Africa business process outsourcing (BPO) market is segmented into offshore, onshore, and nearshore
- On the basis of service, the Middle East and Africa business process outsourcing (BPO) market is segmented into voice processing, telemarketing services, image editing services, virtual staffing services, 3D visualization services, and others
- On the basis of application, the Middle East and Africa business process outsourcing (BPO) market is segmented into customer care, finance and accounting, talent and HR services, sales and marketing, sourcing, procurement and supply chain, facilities and administration, product engineering, training, and others
- On the basis of deployment mode, the Middle East and Africa business process outsourcing (BPO) market is segmented into cloud and on premise
- On the basis of organization size, the Middle East and Africa business process outsourcing (BPO) market is segmented into large enterprises, and SMEs
- On the basis of ownership, the Middle East and Africa business process outsourcing (BPO) market is segmented into captive and third party
- On the basis of outsourcing approach, the Middle East and Africa business process outsourcing (BPO) market is segmented into contract based, bundled services, best-shore, and fee for service
- On the basis of end user, the Middle East and Africa business process outsourcing (BPO) market is segmented into IT and telecommunication, BFSI, manufacturing, healthcare, government and defense, retail and e-commerce, transportation and logistics, travel and hospitality, energy and utilities, education, and others
Major Players
Data Bridge Market Research recognizes the following companies as the Middle East and Africa business process outsourcing (BPO) market players in Middle East and Africa business process outsourcing (BPO) market are DISYS (U.S.), TDCX (Singapore), Webhelp (France), IBM Corporation (U.S.), Cognizant (U.S.), Capgemini (France), Genpact (U.S.), ADP, Inc. (U.S.), Wipro Limited (India), Accenture (Ireland).
Market Developments
- In 2023, Macau's leading telecom provider, CTM, joined forces with Amdocs to introduce commercial 5G services in the region. This collaboration signifies a strategic move to accelerate the city's digital transformation. The launch of CTM's 5G services underscores concerted efforts to bring advanced connectivity and technological advancements to Macau, fostering innovation and meeting the growing demand for high-speed, reliable telecommunications in the city
- In 2023, HCL Technologies revealed plans to broaden its collaboration with SAP, adopting SAP SuccessFactors Human Experience Management Suite. This expanded partnership designates HCLTech as both a customer and a global strategic service partner. Through this alliance, HCLTech aims to drive digital transformation in enterprises, focusing on enhancing employee experience and streamlining recruitment and onboarding processes for increased agility and efficiency in HR operations
- In 2023, Accenture unveiled its intention to acquire Optimind, a prominent Paris-based consulting firm with expertise in risk management, digital transformation, compliance, finance, accounting services, human resources, and business process outsourcing. This strategic move signifies Accenture's commitment to bolstering its capabilities in key business areas, further enhancing its position as a comprehensive consulting and outsourcing solutions provider
- In 2022, NCR Corporation integrated Stater Bros. Markets into the NCR Commerce Platform (NCP) to enhance customer experience and streamline infrastructure. Stater Bros. Markets, Southern California's largest privately-owned supermarket chain, adopted the NCR Emerald cloud-based POS solution, leveraging NCP to seamlessly integrate essential store operation technologies. This integration reflects a strategic move to optimize operational efficiency and elevate the overall shopping experience for customers
Regional Analysis
Geographically, the countries covered in the Middle East and Africa business process outsourcing (BPO) market report are Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA).
As per Data Bridge Market Research analysis:
U.A.E. is expected to dominate the Middle East and Africa business process outsourcing (BPO) market in the forecast period 2023-2030
The United Arab Emirates (U.A.E.) is expected to dominate the Middle East and Africa's business process outsourcing (BPO) market. This leadership is fueled by a surge in new business establishments, reflecting the region's economic growth and increasing commercial activities. The U.A.E.'s strategic position as a business hub contributes to its prominence, making it a key player in the expanding BPO landscape across the Middle East and Africa.
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