Global Unified Communication as a Service Market – Industry Trends and Forecast to 2029

Global Unified Communication as a Service Market, By Component (Telephony, Unified Messaging, Conferencing, Collaboration Platforms and Applications), Deployment (Private Public, Public Cloud), Organization Site (SMEs, Large Enterprises), End use (IT and Telecom, BFSI, Healthcare, Automotive, Retail and Consumer Goods, Public Sector, Transportation and Logistics, Travel and Hospitality, Others) – Industry Trends and Forecast to 2029.

Unified Communication as a Service Market Analysis and Size

A typical delivery model in which a vendor can deliver a variety of communication and collaboration applications, as well as the associated services, to its customers via the internet, using IP blocks as containers for small units of information. Single-tenancy and multi-tenancy are two approaches by which the delivery model reaches its customers. Organizational trends toward mobility and Bring Your Own Device (BYOD), as well as demands for continuous service support, are expected to drive changes in this market.

Data Bridge Market Research analyses that the unified communication as a service market was valued at USD 46.89 billion in 2021 and is expected to reach the value of USD 216.17 billion by 2029, at a CAGR of 21.05% during the forecast period of 2022-2029. In addition to the market insights such as market value, growth rate, market segments, geographical coverage, market players, and market scenario, the market report curated by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and pestle analysis.

Unified Communication as a Service Market Scope and Segmentation

Market Definition

Unified communication-as-a-service (UCaaS) is a delivery model. Various applications, collaboration, and communication services are generally outsourced to a third-party provider and then delivered over a network in this model. These include enterprise messaging, telephony presence technology, and video conferencing. Many businesses widely use it to improve business processes by streamlining communication. It adds scalability and flexibility to core business tasks.

Global Unified Communication as a Service Market Dynamics

Drivers

• growing trend of BYOD is capitalising market growth

The rise in demand for BYOD (bring your own device) systems in the corporate sector, where employees are told to bring their own device to work rather than rely on the company's hardware, is expected to drive market growth over the forecast period. Bring your own device policy also provide a strong central communication technology, allowing for convenient and easy communication between various parts of the organisation. Another factor that is expected to aid market growth is the growing acceptance of cloud services by major organisations, owing to their ability to provide employees with real-time monitoring and resource efficiency features.

• Growing focus on integrating devices with advanced analytical tools

With the rise of the internet of things (IoT), businesses are increasingly focusing on integrating devices and data with advanced analytical tools, resulting in a self-sufficient work environment. In addition, ongoing technological developments include an expanded product portfolio of mobile unified communication infrastructure vendors, who provide third-party Fixed Mobile Convergence (FMC) and SIP apps to the market. Furthermore, the pervasiveness of smartphones has prompted unified communication vendors to create mobile unified communication apps that are compatible with smartphones.

Furthermore, widespread use of IP phones for facilitating real-time enterprise communication is evident in many parts of the world. IP phones act as multimedia endpoints, introducing various system features such as voice communication, video communication, and synchronous communication, catalysing global unified communication market growth.

Opportunity

The rise of cloud and as-a-service models, as well as rising pay-as-you-go models for end users, low cost of ownership of UCaaS models, and technological proliferation in UCaaS systems, are key factors driving the unified communication as a service market.

Restraints

However, rising security concerns about cloud-based deployment and a lack of interoperability are among the major factors limiting market growth and further challenging the unified communication as a service market during the forecast period.

This unified communication as a service market report provides details of new recent developments, trade regulations, import-export analysis, production analysis, value chain optimization, market share, impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on the unified communication as a service market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.

COVID-19 Impact on Unified Communication as a Service Market

The COVID-19 pandemic has affected every industry, and as a result of social distancing norms, organisations are shifting toward digitalization to ensure the safety of their employees. Restrictions put in place to stop the virus's spread have forced organisations to reconsider the future of work and what it might look like for employees. Many companies that did not have work-from-home policies scrambled to implement them in the aftermath of COVID-19, which many experts predict will continue into the post-COVID-19 period. Due to the current remote working mandates, the adoption of integrated UCaaS platforms has increased in the pandemic. Thus, demand for UCaaS is expected to rise by 10.3% to 12.8% year on year between 2019 and 2021. Due to the COVID-19, video conferencing, and web conferencing, many employees have begun working from home.

Recent Development

• In July 2022 to expand its mobile network business into an enterprise, Ericsson acquired Vonage Holdings Corp., a provider of Unified Communications-as-a-Service (UCaaS) and Contact Center as a Service (CCaaS). Ericsson will be able to offer a full suite of communications solutions, including Communications Platform as a Service (CPaaS), CCaaS, and UCaaS, as a result of the acquisition.
• In March 2022 Sangoma Technologies Corporation, a provider of cloud-based UcaaS solutions, acquired NetFortris Corporation, a provider of UCaaS and cloud-based MSP solutions. Sangoma expects the acquisition to help it expand its cloud-based services by integrating new MSP capabilities.
• In March 2022, Microsoft announced plans to launch Microsoft Teams Connect shared channels with the integration of Microsoft 365 Business, Enterprise, and Education subscriptions. In Microsoft Teams Connect, the company added new channels to the existing standard and private channels. Users can use a shared channel to invite others to a specific channel without adding them to a team.

Global Unified Communication as a Service Market Scope

The unified communication as a service market is segmented on the basis of component, deployment, organization site and end-use. The growth amongst these segments will help you analyse meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

Component   

• Telephony
• Unified Messaging
• Conferencing
• Collaboration Platforms and Applications

Deployment

• Private cloud services
• Public cloud services

Organization size

• Small and medium sized enterprises
• Large Enterprises

End-Use

• Banking Financial Services and Insurance (BFSI)
• Healthcare
• IT Enabled Services and Telecommunication
• Retail and Consumer Goods
• Transportation and Logistics
• Travel and Hospitality
• Automotive
• Public Sector
• Others

Unified Communication as a Service Market Regional Analysis/Insights

The unified communication as a service market is analysed and market size insights and trends are provided by country, component, deployment, organization site and end-use as referenced above.

The countries covered in the unified communication as a service market report are U.S., Canada and Mexico in North America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Rest of Europe in Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), Brazil, Argentina and Rest of South America as part of South America

North America is expected to have the largest share of the Unified Communication-as-a-Service (UCaaS) market. The regions increased adoption of telepresence systems, advanced business solutions, and Bring Your Own Device (BYOD) can be attributed to the market's growth. Businesses throughout the region are implementing advanced unified communication services such as conferencing, unified messaging, enterprise telephony, and instant messaging. In North America, the use of contact centre capabilities such as auto-attendant, call routing, interactive voice response, and CRM integrations is also increasing.

Asia-Pacific is expected to have the highest CAGR in the Unified Communication-as-a-Service (UCaaS) market during the forecast period due to an increase in demand for internet-based communication services among SMEs in the region,  Adoption of unified communication services and cloud technologies such as VoIP unified communications and voice & video conferencing are among the UCaaS industry trends in Asia Pacific.

The country section of the report also provides individual market impacting factors and changes in market regulation that impact the current and future trends of the market. Data points like down-stream and upstream value chain analysis, technical trends and porter's five forces analysis, case studies are some of the pointers used to forecast the market scenario for individual countries. Also, the presence and availability of Global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of domestic tariffs and trade routes are considered while providing forecast analysis of the country data.   

Competitive Landscape and Unified Communication as a Service Market Share Analysis

The unified communication as a service market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, Global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies' focus related to unified communication as a service market.

Some of the major players operating in the unified communication as a service market are:

• Amazon Web Services, Inc. (U.S.)
• Cisco Systems Inc., (U.S.)
• NTT DATA Corporation (Japan)
• DXC Technology Company (U.S.)
• VMware, Inc. (U.S.)
• RACKSPACE TECHNOLOGY (U.S.)
• Informatica (U.S.)
• IBM Corporation (U.S.)
• Microsoft (U.S.)
• Siemens (Germany)
• ANSYS, Inc. (U.S.)
• SAP SE (Germany)
• Robert Bosch GmbH (Germany)
• NetApp (U.S.)
• Atos SE (U.S.)
• Fujitsu (Japan)
• CenturyLink (U.S)
• Hewlett Packard Enterprise Development LP (U.S.)
• Dell Inc., (U.S.)
• Oracle (U.S.)
• Google LLC (U.S.)
• Atos SE (France)
• KELLTON TECH (India)