全球统一通信即服务市场 – 2029 年行业趋势与预测

统一通信即服务市场分析和规模

这是一种典型的交付模式，供应商可以通过互联网向其客户提供各种通信和协作应用程序以及相关服务，使用 IP 块作为小信息单元的容器。单租户和多租户是交付模式接触其客户的两种方法。组织对移动性和自带设备 (BYOD) 的趋势以及对持续服务支持的需求预计将推动该市场的变化。

Data Bridge Market Research 分析称，2021 年统一通信即服务市场价值为 468.9 亿美元，预计到 2029 年将达到 2161.7 亿美元，在 2022-2029 年预测期内的复合年增长率为 21.05%。除了市场价值、增长率、细分市场、地理覆盖范围、市场参与者和市场情景等市场洞察外，Data Bridge Market Research 团队策划的市场报告还包括深入的专家分析、进出口分析、定价分析、生产消费分析和 pestle 分析。

统一通信即服务市场范围和细分

Market Definition

Unified communication-as-a-service (UCaaS) is a delivery model. Various applications, collaboration, and communication services are generally outsourced to a third-party provider and then delivered over a network in this model. These include enterprise messaging, telephony presence technology, and video conferencing. Many businesses widely use it to improve business processes by streamlining communication. It adds scalability and flexibility to core business tasks.

Global Unified Communication as a Service Market Dynamics

Drivers

• growing trend of BYOD is capitalising market growth

The rise in demand for BYOD (bring your own device) systems in the corporate sector, where employees are told to bring their own device to work rather than rely on the company's hardware, is expected to drive market growth over the forecast period. Bring your own device policy also provide a strong central communication technology, allowing for convenient and easy communication between various parts of the organisation. Another factor that is expected to aid market growth is the growing acceptance of cloud services by major organisations, owing to their ability to provide employees with real-time monitoring and resource efficiency features.

• Growing focus on integrating devices with advanced analytical tools

With the rise of the internet of things (IoT), businesses are increasingly focusing on integrating devices and data with advanced analytical tools, resulting in a self-sufficient work environment. In addition, ongoing technological developments include an expanded product portfolio of mobile unified communication infrastructure vendors, who provide third-party Fixed Mobile Convergence (FMC) and SIP apps to the market. Furthermore, the pervasiveness of smartphones has prompted unified communication vendors to create mobile unified communication apps that are compatible with smartphones.

Furthermore, widespread use of IP phones for facilitating real-time enterprise communication is evident in many parts of the world. IP phones act as multimedia endpoints, introducing various system features such as voice communication, video communication, and synchronous communication, catalysing global unified communication market growth.

Opportunity

The rise of cloud and as-a-service models, as well as rising pay-as-you-go models for end users, low cost of ownership of UCaaS models, and technological proliferation in UCaaS systems, are key factors driving the unified communication as a service market.

Restraints

However, rising security concerns about cloud-based deployment and a lack of interoperability are among the major factors limiting market growth and further challenging the unified communication as a service market during the forecast period.

This unified communication as a service market report provides details of new recent developments, trade regulations, import-export analysis, production analysis, value chain optimization, market share, impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on the unified communication as a service market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.

COVID-19 Impact on Unified Communication as a Service Market

The COVID-19 pandemic has affected every industry, and as a result of social distancing norms, organisations are shifting toward digitalization to ensure the safety of their employees. Restrictions put in place to stop the virus's spread have forced organisations to reconsider the future of work and what it might look like for employees. Many companies that did not have work-from-home policies scrambled to implement them in the aftermath of COVID-19, which many experts predict will continue into the post-COVID-19 period. Due to the current remote working mandates, the adoption of integrated UCaaS platforms has increased in the pandemic. Thus, demand for UCaaS is expected to rise by 10.3% to 12.8% year on year between 2019 and 2021. Due to the COVID-19, video conferencing, and web conferencing, many employees have begun working from home.

Recent Development

• In July 2022 to expand its mobile network business into an enterprise, Ericsson acquired Vonage Holdings Corp., a provider of Unified Communications-as-a-Service (UCaaS) and Contact Center as a Service (CCaaS). Ericsson will be able to offer a full suite of communications solutions, including Communications Platform as a Service (CPaaS), CCaaS, and UCaaS, as a result of the acquisition.
• In March 2022 Sangoma Technologies Corporation, a provider of cloud-based UcaaS solutions, acquired NetFortris Corporation, a provider of UCaaS and cloud-based MSP solutions. Sangoma expects the acquisition to help it expand its cloud-based services by integrating new MSP capabilities.
• In March 2022, Microsoft announced plans to launch Microsoft Teams Connect shared channels with the integration of Microsoft 365 Business, Enterprise, and Education subscriptions. In Microsoft Teams Connect, the company added new channels to the existing standard and private channels. Users can use a shared channel to invite others to a specific channel without adding them to a team.

Global Unified Communication as a Service Market Scope

The unified communication as a service market is segmented on the basis of component, deployment, organization site and end-use. The growth amongst these segments will help you analyse meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

Component   

• Telephony
• Unified Messaging
• Conferencing
• Collaboration Platforms and Applications

Deployment

• Private cloud services
• Public cloud services

Organization size

• Small and medium sized enterprises
• Large Enterprises

End-Use

• Banking Financial Services and Insurance (BFSI)
• Healthcare
• IT Enabled Services and Telecommunication
• Retail and Consumer Goods
• Transportation and Logistics
• Travel and Hospitality
• Automotive
• Public Sector
• Others

Unified Communication as a Service Market Regional Analysis/Insights

The unified communication as a service market is analysed and market size insights and trends are provided by country, component, deployment, organization site and end-use as referenced above.

The countries covered in the unified communication as a service market report are U.S., Canada and Mexico in North America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Rest of Europe in Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), Brazil, Argentina and Rest of South America as part of South America

North America is expected to have the largest share of the Unified Communication-as-a-Service (UCaaS) market. The regions increased adoption of telepresence systems, advanced business solutions, and Bring Your Own Device (BYOD) can be attributed to the market's growth. Businesses throughout the region are implementing advanced unified communication services such as conferencing, unified messaging, enterprise telephony, and instant messaging. In North America, the use of contact centre capabilities such as auto-attendant, call routing, interactive voice response, and CRM integrations is also increasing.

由于该地区中小企业对基于互联网的通信服务的需求增加，预计预测期内亚太地区统一通信即服务 (UCaaS) 市场将拥有最高的复合年增长率，采用统一通信服务和云技术（例如 VoIP 统一通信和语音和视频会议）是亚太地区 UCaaS 行业的趋势之一。

报告的国家部分还提供了影响市场当前和未来趋势的各个市场影响因素和市场监管变化。下游和上游价值链分析、技术趋势和波特五力分析、案例研究等数据点是用于预测各个国家市场情景的一些指标。此外，在提供国家数据的预测分析时，还考虑了全球品牌的存在和可用性以及它们因来自本地和国内品牌的大量或稀缺竞争而面临的挑战、国内关税和贸易路线的影响。   

竞争格局和统一通信即服务市场份额分析

统一通信即服务市场竞争格局按竞争对手提供详细信息。详细信息包括公司概况、公司财务状况、产生的收入、市场潜力、研发投资、新市场计划、全球影响力、生产基地和设施、生产能力、公司优势和劣势、产品发布、产品宽度和广度、应用主导地位。以上提供的数据点仅与公司对统一通信即服务市场的关注有关。

统一通信即服务市场的一些主要参与者包括：

• 亚马逊网络服务公司（美国）
• 思科系统公司（美国）
• NTT DATA 公司（日本）
• DXC 技术公司 (美国)
• VMware, Inc.（美国）
• RACKSPACE科技（美国）
• Informatica（美国）
• IBM 公司（美国）
• 微软 (美国)
• 西门子（德国）
• ANSYS, Inc.（美国）
• SAP SE（德国）
• 罗伯特·博世有限公司 (德国)
• NetApp (美国)
• Atos SE（美国）
• 富士通（日本）
• CenturyLink（美国）
• 惠普企业发展有限公司 (美国)
• 戴尔公司（美国）
• 甲骨文 (美国)
• Google LLC（美国）
• Atos SE (法国)
• KELLTON TECH（印度）

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