Global Interactive Voice Response Market
市场规模（十亿美元）
CAGR :
% 
 Forecast Period |
2023 –2030 |
 Market Size (Base Year) |
USD 81,030.00 Million |
 Market Size (Forecast Year) |
USD 367,435.67 Million |
 CAGR |
% |
| Major Markets Players |
|
>全球交互式语音应答市场，按技术（基于语音、基于按键音）、部署模式（云、本地）、组织规模（中小型企业 (SME)、大型企业）、服务（安装、培训和教育、维护和支持）、垂直（BFSI、旅游和酒店、制药和医疗保健、电信、政府和公共部门、运输和物流、ITES、媒体、零售和电子商务、教育、其他）、解决方案（呼叫路由、外拨、自助服务）划分 - 行业趋势和预测到 2030 年。
交互式语音应答市场分析及规模
交互式语音应答或 IVR 是指允许人类与自动电话系统交互的技术。显然，它接收电话输入和键盘选择音的组合，基本上以语音、电子邮件、传真、回电和其他联系方式的形式对查询提供适当的响应。
Data Bridge Market Research 分析，全球交互式语音应答市场规模在 2022 年为 810.3 亿美元，到 2030 年将飙升至 1855.6 亿美元，预计在预测期内的复合年增长率为 20.8%。这表明了市场价值。“基于语音”的领域在全球交互式语音应答类型细分市场中占据主导地位，因为基于语音的细分市场在全球交互式语音应答市场中占据主导地位，主要是因为它们在用户体验、可访问性和多功能性方面具有显著优势。基于语音的 IVR 系统使用户能够使用自然语言与系统进行对话，模仿人类交互。除了对市场价值、增长率、细分、地理覆盖范围和主要参与者等市场情景的见解之外，Data Bridge Market Research 策划的市场报告还包括深入的专家分析、按地理位置表示的公司生产和产能、分销商和合作伙伴的网络布局、详细和更新的价格趋势分析以及供应链和需求的赤字分析。
交互式语音应答范围和分段
|
报告指标 |
细节 |
|
预测期 |
2023 至 2030 年 |
|
基准年 |
2022 |
|
历史岁月 |
2021 (可定制为 2015-2020) |
|
定量单位 |
收入（百万美元）、销量（单位）、定价（美元） |
|
涵盖的领域 |
技术（基于语音、基于按键音）、部署模式（云、本地）、组织规模（中小型企业 (SME)、大型企业）、服务（安装、培训和教育、维护和支持）、垂直（BFSI、旅游和酒店、制药和医疗保健、电信、政府和公共部门、运输和物流、ITES、媒体、零售和电子商务、教育、其他）、解决方案（呼叫路由、外拨、自助服务） |
|
覆盖国家 |
U.S., Canada, Mexico, Brazil, Argentina, Rest of South America, Germany, Italy, U.K., France, Spain, Netherlands, Belgium, Switzerland, Turkey, Russia, Rest of Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa |
|
Market Players Covered |
8x8, Inc (U.S.), Nuance Communications, Inc. (U.S.), Avaya Inc. (U.S.), Cisco Systems (France), ATandT Intellectual Property (U.S.), Intrado (U.S.), Nortex Communications (U.S.), Nuance Communications, Inc. (U.S.), paragon semvox GmbH (Geramany), Raytheon Technologies Corporation (U.S.), Sensory Inc. (U.S.), Voice Technologies Ltd (U.S.),, VoiceVault. (U.S.), Genesys (U.S.), Verizon Communications (U.S.), IVR Lab (U.S.), Vector Capital. (U.S.), [24]7.ai, Inc. (U.S.), and Five9 Inc. (U.S.) |
|
Market Opportunities |
|
Market Definition
Interactive voice response or IVR refers to a technology that allows humans to interact with an automated telephone system. Apparently, it receives a combination of telephone input and keypad selection tone to basically provide appropriate responses to inquiries in the form of voice, email, fax, call back, and other contact methods. The major purpose of interactive voice response is to interact with callers, collect information and direct incoming calls to the appropriate recipients.
Global Interactive Voice Response Dynamics
Drivers
- Technological Advancements of Interactive Voice Response
Advancements in technology have significantly impacted the smart payment market. This includes innovations in encryption, tokenization, and secure authentication methods, which enhance the security of digital transactions. Additionally, the development of blockchain and distributed ledger technology has opened up possibilities for more secure and transparent transactions, with cryptocurrencies like Bitcoin and Ethereum becoming viable payment options.
- Changing Consumer Preferences
Consumers increasingly favor convenient and secure payment methods. The shift from traditional cash and card payments to digital wallets and contactless payment methods is driven by the desire for faster, more efficient transactions. This is particularly evident in younger generations who are more tech-savvy and comfortable with mobile payments
Opportunities
- Microfinance and Digital Banking
Offering microfinance services and digital banking solutions tailored to underserved populations can help bridge the financial inclusion gap. This includes mobile-based banking and microloans.
- Integration of Internet of Things (IoT)
Additionally, the integration of internet of things (IoT) with interactive voice response also further offer numerous growth opportunities within the market. Real-time location data are being produced as a result of the internet of things (IoT) platforms' increasing use in business operations to provide customers with highly relevant and location-specific services. Additionally, the combination of interactive voice response and internet of things (IoT) devices gives users access to accurate data for geospatial data analysis. For instance, geographical data can be used to monitor an IoT-enabled valve from any location in the world
Restraint/Challenge
- High Cost
The pricey geographic information system will further derail the overall market’s growth. The Interactive Voice Responses expensive because in addition to the technology and software, it is necessary to have a properly qualified human workforce. Specialized knowledge is needed to comprehend and interpret the information gathered by global interactive voice response market, which is expensive to hire and train. This factor will therefore obstruct market growth over the forecast period.
Recent Developments
- In June 2022, Hexagon, a multibillion-dollar market leader in sensor, software, and digital reality solutions, is supporting start-ups to boost productivity and ESG. Hexagon Manufacturing Intelligence Division awarded SmartParts and RIIICO recognition. The manufacturing sector's efficiency and sustainability will rise thanks to the open innovation platform's assistance in scaling startups and expanding connectivity with top-tier businesses
- In June 2022, Construct Helix was introduced by Bentley Acceleration Initiatives, the company's internal incubator for strategic investments. Bentley Systems is a provider of infrastructure engineering software. By offering SaaS solutions that will enable a connected data environment, it is specifically designed to digitalize the flow of construction project workflows
Global Interactive Voice Responses cope
The global interactive voice response market is segmented on the basis of technology, deployment mode, organization size, services, vertical, and solution. The growth amongst these segments will help you analyze meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.
Technology
- Speech Based
- Touch-Tone Based
Deployment Mode
- Cloud
- On Premise
Organization Size
- Small Medium Enterprise (SME)
- Large Enterprise
Services
- Installation,
- Training and Education
- Maintenance and Support
Vertical
- BFSI
- Travel and Hospitality
- Pharma and Healthcare
- Telecommunications
- Government and Public Sector
- Transportation and Logistics
- ITES
- Media
- Retail and E-commerce
- Education
- Others
Solution
- Call Routing
- Outbound
- Self-Service
Global Interactive Voice Response Market Analysis/Insights
全球交互式语音应答市场根据上述技术、部署模式、组织规模、服务、垂直和解决方案进行细分。
全球交互式语音应答市场报告涵盖的国家包括北美洲的美国、加拿大和墨西哥、欧洲的德国、法国、英国、荷兰、瑞士、比利时、俄罗斯、意大利、西班牙、土耳其、欧洲其他地区、亚太地区 (APAC) 的中国、日本、印度、韩国、新加坡、马来西亚、澳大利亚、泰国、印度尼西亚、菲律宾、亚太地区 (APAC) 的其他地区、中东和非洲 (MEA) 的其他地区、南美洲的巴西、阿根廷和南美洲其他地区。
北美在全球交互式语音应答市场中占据主导地位，因为在 2022 年至 2029 年的预测期内，该地区交互式语音应答技术的采用率很高。此外，预计在预测期内，改进技术的研发能力的提高将加速该市场的扩张。
由于该地区快速的城市化和智慧城市建设，预计亚太地区将在 2023 年至 2030 年的预测期内实现显着增长。人们对交互式语音应答技术的认识不断提高，这是区域市场扩张的重要贡献者。
报告的国家部分还提供了影响单个市场因素和国内市场监管变化，这些因素和变化影响了市场的当前和未来趋势。下游和上游价值链分析、技术趋势和波特五力分析、案例研究等数据点是用于预测单个国家市场情景的一些指标。此外，在提供国家数据的预测分析时，还考虑了全球品牌的存在和可用性以及它们因来自本地和国内品牌的大量或稀缺竞争而面临的挑战、国内关税和贸易路线的影响。
竞争格局和全球交互式语音应答市场份额分析
全球交互式语音应答市场竞争格局按竞争对手提供详细信息。详细信息包括公司概况、公司财务状况、收入、市场潜力、研发投资、新市场计划、北美业务、生产基地和设施、生产能力、公司优势和劣势、产品发布、产品宽度和广度以及应用主导地位。以上提供的数据点仅与公司对全球交互式语音应答市场的关注有关。
全球交互式语音应答市场的一些主要参与者包括：
- 8x8, Inc（美国）
- Nuance Communications, Inc.（美国）
- Avaya Inc.（美国）
- 思科系统（法国）
- ATandT 知识产权（美国
- Intrado（美国）
- Nortex Communications（美国）
- Nuance Communications, Inc.（美国）
- paragon semvox GmbH (德国)
- 雷神技术公司（美国）
- Sensory Inc.（美国）
- Voice Technologies Ltd（美国）
- VoiceVault。（美国）
- Genesys（美国）
- 威瑞森通信 (美国)
- IVR 实验室（美国）
- Vector Capital。（美国）
- [24]7.ai, Inc.（美国）
- Five9 Inc.（美国）
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研究方法
Data collection and base year analysis are done using data collection modules with large sample sizes. The stage includes obtaining market information or related data through various sources and strategies. It includes examining and planning all the data acquired from the past in advance. It likewise envelops the examination of information inconsistencies seen across different information sources. The market data is analysed and estimated using market statistical and coherent models. Also, market share analysis and key trend analysis are the major success factors in the market report. To know more, please request an analyst call or drop down your inquiry.
The key research methodology used by DBMR research team is data triangulation which involves data mining, analysis of the impact of data variables on the market and primary (industry expert) validation. Data models include Vendor Positioning Grid, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Patent Analysis, Pricing Analysis, Company Market Share Analysis, Standards of Measurement, Global versus Regional and Vendor Share Analysis. To know more about the research methodology, drop in an inquiry to speak to our industry experts.
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