Global Banking Hardware Maintenance Software Support And Helpdesk Support Services Market
市场规模（十亿美元）
CAGR :
% 
 Forecast Period |
2024 –2031 |
 Market Size (Base Year) |
USD 11.25 Billion |
 Market Size (Forecast Year) |
USD 20.97 Billion |
 CAGR |
% |
| Major Markets Players |
>全球银行硬件维护、软件支持和帮助台支持服务市场细分，按服务类型（ATM - 维护服务成本、ATM - 运营支持服务成本、数字标牌系统和队列管理系统）应用程序（货币分拣机、检测器和计数器、银行亭、最终用户设备和外围设备）、组件（硬件和软件）- 行业趋势和预测到 2031 年。
银行硬件维护、软件支持和帮助台支持服务市场分析
银行硬件维护、软件支持和帮助台支持服务市场正在见证由多项进步推动的增长。硬件采用人工智能驱动的预测性维护可确保及早发现潜在故障，从而减少停机时间和维护成本。软件支持随着基于云的解决方案的集成而不断发展，使银行能够提供实时更新和远程故障排除。此外，在帮助台支持中使用人工智能聊天机器人可通过提供即时、全天候的帮助来增强客户服务。对数字银行的日益依赖加速了对这些服务的需求，特别是在确保 ATM、服务器和关键软件应用程序的平稳运行方面。银行网络向偏远地区的扩展进一步支持了市场的增长，这需要强大的支持基础设施。随着金融机构继续数字化其业务，对高级维护、支持和帮助台服务的需求预计将上升，为该行业提供巨大的增长机会。
银行硬件维护、软件支持和帮助台支持服务市场规模
2023 年全球银行硬件维护、软件支持和服务台支持服务市场规模价值 112.5 亿美元，预计到 2031 年将达到 209.7 亿美元，2024 年至 2031 年预测期内的复合年增长率为 8.10%。除了市场价值、增长率、细分市场、地理覆盖范围、市场参与者和市场情景等市场洞察外，Data Bridge 市场研究团队策划的市场报告还包括深入的专家分析、进出口分析、定价分析、生产消费分析和 pestle 分析。
银行硬件维护、软件支持和帮助台支持服务市场趋势
“基于云的解决方案的采用日益广泛”
推动银行硬件维护、软件支持和服务台支持服务市场增长的一个特定趋势是采用基于云的解决方案。金融机构越来越多地将其 IT 基础设施转移到云端，以提高灵活性、可扩展性和成本效益。这种转变需要全面的支持服务，包括硬件维护、软件更新和服务台支持。例如，根据 Nutanix 2018 年云指数，2020 年印度显著转向混合云解决方案，采用率从 13% 飙升至 43%。混合云工作负载采用率增长三倍，反映出该国越来越多地采用灵活、可扩展的云环境，以满足不断变化的业务需求和技术进步。
报告范围和银行硬件维护、软件支持和帮助台支持服务市场细分
|
属性 |
银行硬件维护、软件支持和帮助台支持服务关键市场洞察 |
|
涵盖的领域 |
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|
覆盖国家 |
北美洲的美国、加拿大和墨西哥、德国、法国、英国、荷兰、瑞士、比利时、俄罗斯、意大利、西班牙、土耳其、欧洲其他地区、中国、日本、印度、韩国、新加坡、马来西亚、澳大利亚、泰国、印度尼西亚、菲律宾、亚太地区 (APAC) 的其他地区、沙特阿拉伯、阿联酋、南非、埃及、以色列、中东和非洲 (MEA) 的其他地区、巴西、阿根廷和南美洲其他地区 |
|
主要市场参与者 |
Diebold Nixdorf, Incorporated（美国）、NCR Corporation（美国）、Oki Electric Industry Co., Ltd.（日本）、Loomis AB（瑞典）、Glory Global Solutions (International) Limited（英国）、Hitachi, Ltd.（日本）、CashLink Global Systems Pvt. Ltd.（印度）和 Cardtronics（美国） |
|
市场机会 |
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增值数据信息集 |
除了市场价值、增长率、细分市场、地理覆盖范围、市场参与者和市场情景等市场洞察之外，Data Bridge 市场研究团队策划的市场报告还包括深入的专家分析、进出口分析、定价分析、生产消费分析和 pestle 分析。 |
银行硬件维护、软件支持和帮助台支持服务市场定义
Banking hardware maintenance involves servicing and repairing physical equipment such as ATMs, servers, and networking devices to ensure operational efficiency. Software support includes troubleshooting, updating, and enhancing banking applications and systems to prevent downtime and security issues. Helpdesk support provides users with assistance for technical problems, ensuring timely resolutions for hardware or software issues. These services are crucial for maintaining the functionality and security of banking operations, enhancing customer satisfaction, and ensuring compliance with financial regulations. They help minimize disruptions, optimize performance, and manage technological challenges effectively.
Banking Hardware Maintenance, Software Support and Helpdesk Support Services Market Dynamics
Drivers
- Growing Number of Digital Channels
The growing number of digital banking channels, such as mobile apps and online platforms, intensifies IT environment complexity. This complexity drives the need for comprehensive support and maintenance services to ensure seamless customer experiences. For instance, the launch of advanced mobile banking apps by JPMorgan Chase has increased the demand for reliable IT support to manage and integrate these digital solutions, thereby propelling market growth in support services.
- Rising Cybersecurity Threats
The escalating frequency of cyberattacks, such as the 2023 MOVEit hack targeting financial institutions, underscores the need for robust security measures and rapid response. Banks are compelled to invest in regular maintenance and support services to address vulnerabilities and mitigate risks. These services ensure timely updates and incident response, driving market demand as financial institutions strive to protect sensitive data and maintain trust.
Opportunities
- Rising Dependence on Technology
The rising dependence on technology, such as ATMs and core banking systems, creates significant market opportunities for maintenance and support services. For instance, banks such as JPMorgan Chase and Citibank, which heavily rely on advanced IT infrastructure, need regular updates and rapid support to maintain system uptime. This dependency drives demand for specialized services, offering growth prospects for providers in the hardware maintenance, software support, and helpdesk sectors.
- Customer Expectations for High Availability
Customer expectations for 24/7 access to banking services create significant market opportunities. To meet these demands, banks require high availability and rapid issue resolution for their systems. This necessity drives the need for robust support services, including hardware maintenance, software support, and helpdesk solutions. Providers who can ensure minimal downtime and efficient problem-solving are well-positioned to capitalize on this growing market need.
Restraints/Challenges
- High Costs of Advanced Technology
The high costs of advanced technology pose a significant barrier for the banking hardware maintenance, software support, and helpdesk support services market. Investing in cutting-edge systems involves substantial financial outlays, and the ongoing expenses for maintenance, updates, and support can strain budgets. This financial burden is particularly challenging for smaller financial institutions, limiting their ability to adopt and maintain advanced technologies and hindering overall market growth.
- Downtime and Service Interruptions
Downtime and service interruptions due to hardware and software failures can severely disrupt banking operations. Managing and resolving these issues in a timely manner is essential but challenging, particularly with outdated legacy systems. These disruptions lead to operational inefficiencies, impacting customer trust and satisfaction, and thereby hinder the market for banking hardware maintenance, software support, and helpdesk support services.
This market report provides details of new recent developments, trade regulations, import-export analysis, production analysis, value chain optimization, market share, impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on the market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.
Banking Hardware Maintenance, Software Support and Helpdesk Support Services Market Scope
The market is segmented on the basis of service type, application and components. The growth amongst these segments will help you analyze meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.
Service Type
- ATM – Maintenance Service Costs
- ATM – Operational Support Service Costs
- Digital Signage Systems
- Queue Management System
Application
- Currency Sorters
- Detectors and Counters
- Banking Kiosk
- End User Devices
- Peripherals
Components
- Hardware
- Software
Banking Hardware Maintenance, Software Support and Helpdesk Support Services Market Regional Analysis
The market is analyzed and market size insights and trends are provided by service type, application and components as referenced above.
市场报告涉及的国家包括北美洲的美国、加拿大、墨西哥、德国、瑞典、波兰、丹麦、意大利、英国、法国、西班牙、荷兰、比利时、瑞士、土耳其、俄罗斯、欧洲的其他地区、欧洲的日本、中国、印度、韩国、新西兰、越南、澳大利亚、新加坡、马来西亚、泰国、印度尼西亚、菲律宾、亚太地区 (APAC) 的其他地区、巴西、阿根廷、南美洲的其他地区（南美洲的一部分）、阿联酋、沙特阿拉伯、阿曼、卡塔尔、科威特、南非、中东和非洲 (MEA) 的其他地区（中东和非洲 (MEA) 的一部分）。
北美预计将主导银行硬件维护、软件支持和帮助台支持服务市场，因为其拥有强大的金融机构和主要参与者基础。该地区先进的技术基础设施和对高效银行业务的高需求使其在这些服务领域处于领先地位。
由于政府不断采取措施提高认识、汽车设施不断扩建、研究活动不断增多，以及人口众多的未开发市场的存在，亚太地区的银行硬件维护、软件支持和帮助台支持服务市场预计将出现显著增长。这些因素共同推动了该地区的市场扩张。
报告的国家部分还提供了影响市场当前和未来趋势的各个市场影响因素和市场监管变化。下游和上游价值链分析、技术趋势和波特五力分析、案例研究等数据点是用于预测各个国家市场情景的一些指标。此外，在提供国家数据的预测分析时，还考虑了全球品牌的存在和可用性以及它们因来自本地和国内品牌的大量或稀缺竞争而面临的挑战、国内关税和贸易路线的影响。
银行硬件维护、软件支持和帮助台支持服务市场份额
市场竞争格局按竞争对手提供详细信息。详细信息包括公司概况、公司财务状况、产生的收入、市场潜力、研发投资、新市场计划、全球影响力、生产基地和设施、生产能力、公司优势和劣势、产品发布、产品宽度和广度、应用主导地位。以上提供的数据点仅与公司对市场的关注有关。
银行硬件维护、软件支持和帮助台支持服务市场的领导者是：
- Diebold Nixdorf, Incorporated（美国）
- NCR 公司 (美国)
- 冲电气工业株式会社（日本）
- Loomis AB（瑞典）
- Glory Global Solutions (International) Limited（英国）
- 日立有限公司（日本）
- CashLink Global Systems Pvt. Ltd.（印度）
- Cardtronics（美国）
银行硬件维护、软件支持和帮助台支持服务市场的最新发展
- 2023 年 1 月，联合遗产信用合作社 (UHCU) 与 NCR Corporation 合作实施 NCR 的 ATM 即服务解决方案，以更高效地管理其 ATM 机群。该模式通过简化 ATM 管理和服务交付，为金融机构提供更高的效率、精简的运营和增强的客户体验
- 2022 年 9 月，Diebold Nixdorf 与波兰储蓄银行合作推出了 DN 系列自助服务解决方案，增强了分行体验。作为 PKO Koncept 计划的一部分，DN 系列将区域美学与先进技术相结合，采用第四代回收模块和全面的现金管理，提供全天候提供的现代化、用户友好的自助服务体验
- 2020 年 2 月，日立终端解决方案（泰国）有限公司与 Platt Nera International Limited 合作，签订了一份为期五年的合同，为泰国政府储蓄银行 (GSB) 管理和外包 ATM 服务。日立将负责 2,900 台 ATM 的运营、监控和维护，确保在整个合同期内提供全方位服务和高效管理
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研究方法
Data collection and base year analysis are done using data collection modules with large sample sizes. The stage includes obtaining market information or related data through various sources and strategies. It includes examining and planning all the data acquired from the past in advance. It likewise envelops the examination of information inconsistencies seen across different information sources. The market data is analysed and estimated using market statistical and coherent models. Also, market share analysis and key trend analysis are the major success factors in the market report. To know more, please request an analyst call or drop down your inquiry.
The key research methodology used by DBMR research team is data triangulation which involves data mining, analysis of the impact of data variables on the market and primary (industry expert) validation. Data models include Vendor Positioning Grid, Market Time Line Analysis, Market Overview and Guide, Company Positioning Grid, Patent Analysis, Pricing Analysis, Company Market Share Analysis, Standards of Measurement, Global versus Regional and Vendor Share Analysis. To know more about the research methodology, drop in an inquiry to speak to our industry experts.
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