India Business Process Outsourcing (BPO) Market – Industry Trends and Forecast to 2030

India Business Process Outsourcing (BPO) Market Analysis and Size

The business process outsourcing market is steadily expanding with the growing industrial sector, infrastructure, and technological advancements in developing countries. The adoption of IoT and AI technologies significantly impacts the market. Increased government support and funding for renovating the outdated power transmission and distribution system is one factor driving the market's explosive growth. In order to free up internal resources to concentrate on your core competency, it is necessary to outsource necessary processes such as hiring, accounts payable, managing procurement, or processing various utility bills. As businesses streamline, their services or products get improved.

Data Bridge Market Research analyses that the business process outsourcing (BPO) market, valued at USD 6,077.36 million in 2022, will reach USD 12,378.73 million by 2030, growing at a CAGR of 9.3% during the forecast period of 2023 to 2030. In addition to the market insights such as market value, growth rate, market segments, geographical coverage, market players, and market scenario, the market report curated by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and pestle analysis.

Report Scope and Market Segmentation      

Market Definition

Business process outsourcing (BPO) is the transfer of one or more IT-intensive business processes to a third party, who then owns, administers, and manages the chosen processes following predetermined and quantifiable performance metrics. BPO services are divided into two main categories: horizontal services (those that can be applied across different industries) and vertical-specific services (those that require knowledge of a particular industry's vertical process). Business process outsourcing (BPO) is the practice of contracting a specific process or work process to an outside service provider for the required function. There might be services like payroll, accounting, telemarketing, data collection, social media marketing, customer service, and others.

Business Process Outsourcing (BPO) Market Dynamics

Drivers

• Improved efficiency of BPO has created a drive in the market growth

Business process outsourcing has become a standard, easy-to-use practice in today's digitally-driven world. Additionally, it allows business owners to reduce their workload to concentrate on other crucial aspects of their company. Businesses now rely more on technological solutions like the business process as a service (BPaaS) than traditional business process services (BPS) to succeed. The wage/pay structures of developed Western countries and developing countries are very different. With BPO, you won't need to hire as many new people, and your workforce will be more flexible. In addition to the obligations under the employment contract, the employer is not required to pay any fees related to hiring an employee.

• Increasing use of cloud technology and the impact it has on process automation

Business leaders now have new opportunities through the use of digital technologies. Using digital technologies has opened up new opportunities for business leaders. Business rocess outsourcing models and traditional operations are being reinvented into more intelligent workflows using automation, the Internet of Things (IoT), artificial intelligence (AI),  the cloud, and other new technologies. To stay relevant and continue growing, businesses must constantly transition to more intelligent, fully orchestrated processes that consider customers, employees, suppliers, and business partners thus, it creates expansion in the market.

Opportunities

• Business scheduling with multiple workflows creates lucrative opportunities in market

Automated workflows were previously only available to wealthy businesses with the funds to invest heavily in sophisticated CRM and ERP systems. However, the development of cloud computing has flipped this idea on its head. People began automating their intricate workflow processes to achieve process integration as technology developed, which aided them in working more quickly and efficiently, leading to market expansion.

• Personalized outsourcing allows market expansion

A developing trend in the sector is to offer customers the freedom to select the services they require rather than selling a service package that fits all customers. Giving personalized services as an option helps businesses stand out from the competition and enhances the customer experience. Most BPO companies offer a generic package of services. Customers should be able to overcome challenges unique to their industry with the help of providers' specialized solutions, which further allow market expansion.

Restraints/Challenges

• Increasing worries about data security and privacy limits growth

Many people are curious about how BPO companies handle data security because it is now more critical than ever. Although business process outsourcing is growing in popularity, many companies are concerned that hiring a third-party BPO company may jeopardize their data security. Additionally, people are reluctant to switch due to concerns about their privacy and personal information leakage, which limits the market.

• A high rate of turnover restricts market

Business process outsourcing (BPO) attrition has a disastrous impact on the organization. The high attrition rates significantly increase the organization's costs. An organization or business's resources, such as time, recruitment, training, and orientation costs, are depleted as more people leave it. Thus the organization's productivity is negatively impacted by the high attrition rate.

This business process outsourcing (BPO) market report provides details of new recent developments, trade regulations, import-export analysis, production analysis, value chain optimization, market share, impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on the business process outsourcing (BPO) market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.

Recent Developments

• In 2023, Amdocs and Macau's CTM partnered to introduce commercial 5G services throughout the region. A coordinated effort has been made to speed up the city's digital transformation, as evidenced by the commercial launch of CTM 5G.

India Business Process Outsourcing (BPO) Market Scope

The business process outsourcing (BPO) market is segmented on the basis of outsourcing type, service, application, deployment mode, organization size, ownership, outsourcing approach, and end user. The growth amongst these segments will help you analyze meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

Outsourcing Type

• Offshore
• Onshore
• Nearshore

Service

• Voice Processing
• Telemarketing Services
• Image Editing services
• Virtual Staffing Services
• 3d Visualization Services
• Others

Application

• Customer Care
• Finance and Accounting
• Talent and HR Services
• Sales and Marketing
• Sourcing
• Procurement and Supply Chain
• Facilities and Administration
• Product Engineering
• Training
• Knowledge Process Outsourcing (KPO)
• Vertical-Specific BPO
• Document Management and Processing
• Others

Deployment Mode

• Cloud
• Traditional
• On Premise
• Business Process as a Service (BPaaS)

Organization Size

• Large Enterprises
• Large (1001-4999)
• Very Large (5000+)
• Small and Medium-Sized Enterprises
• Micro (Less than 50)
• Small (51-250)
• Medium (251-1000)

Ownership

• Captive
• Third Party

Outsourcing Approach

• Contract Based
• Bundled Services
• Best-Shore
• Fee for Service

End User

• IT and Telecommunication
• Banking, Financial Services and Insurance
• Manufacturing
• Healthcare and Pharmaceuticals
• Government and Defense
• Retail and E-Commerce
• Transportation and Logistics
• Travel and Hospitality
• Energy and Utilities
• Education
• Others

Competitive Landscape and Business Process Outsourcing (BPO) Market Share Analysis

The business process outsourcing market (BPO) competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies' focus related to business process outsourcing market.

Some of the major players operating in the business process outsourcing market (BPO) are:

• Capgemini (France)
• Genpact (U.S.)
• IBM  (U.S.)
• DISYS (U.S.)
• CPM International (Spain)
• Wipro (India)
• Accenture (Ireland)
• TATA Consultancy Services Limited (India)
• HCL Technologies Limited (India)
• Infosys Limited (India)
• Webhelp (France)
• Cognizant (U.S.)
• WNS (Holdings) Ltd. (India)
• NCR Corporation (U.S.)
• Tech Mahindra Limited (India)
• Concentrix Corporation (U.S.)
• NTT DATA Corporation (Japan)
• ADP, Inc. (U.S.)
• TAG ESERVICES PRIVATE LIMITED (U.S.)
• Sodexo (France)

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