Global On Call Road Assistance Market, By Service Type (Towing, Tire Replacement, Battery Jumpstart, Fuel Delivery, and Locksmith Services), Vehicle Type (Passenger Vehicles and Commercial Vehicles), Provider (Automobile Clubs, Insurance Companies, and Independent Service Providers) - Industry Trends and Forecast to 2031.
On Call Road Assistance Market Analysis and Size
On-call road assistance services provide crucial support to vehicle owners in emergencies such as breakdowns, accidents, or mechanical failures. These services include towing, tire replacement, battery jumpstart, fuel delivery, and locksmith services, ensuring prompt assistance and peace of mind to drivers in distress.
Data Bridge Market Research analyses that the global on call road assistance market which was USD 21.24 billion in 2023, would rocket up to USD 31.38 billion by 2031, and is expected to undergo a CAGR of 4.43% during the forecast period.
This indicates the market value. “commercial vehicles” dominates the vehicles type segment of the global on call road assistance market due to the rigorous usage and longer travel distances associated with commercial vehicles, increasing the likelihood of breakdowns and emergencies, thus driving demand for reliable roadside assistance services.
In addition to the insights on market scenarios such as market value, growth rate, segmentation, geographical coverage, and major players, the market reports curated by the Data Bridge Market Research also include in-depth expert analysis, geographically represented company-wise production and capacity, network layouts of distributors and partners, detailed and updated price trend analysis and deficit analysis of supply chain and demand.
Report Scope and Market Segmentation
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Report Metric
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Details
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Forecast Period
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2024 to 2031
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Base Year
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2023
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Historic Years
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2022 (2016-2021)
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Quantitative Units
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Revenue in USD Billion, Volumes in Units, Pricing in USD
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Segments Covered
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Global On Call Road Assistance Market, By Service Type (Towing, Tire Replacement, Battery Jumpstart, Fuel Delivery, and Locksmith Services), Vehicle Type (Passenger Vehicles and Commercial Vehicles), Provider (Automobile Clubs, Insurance Companies, and Independent Service Providers)
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Countries Covered
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U.S., Canada, Mexico, Brazil, Argentina, Rest of South America, Germany, Italy, U.K., France, Spain, Netherlands, Belgium, Switzerland, Turkey, Russia, Rest of Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, Saudi Arabia, U.A.E, South Africa, Egypt, Israel, and Rest of Middle East and Africa
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Market Players Covered
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Viking Assistance Group (Norway), ARC Europe SA (Belgium), SOS International A/S (Denmark), Allianz Partners (France), Falck A/S (Denmark), Allstate Insurance Company (U.S.), American Automobile Association (U.S.), Agero, Inc. (U.S.), Best Roadside Service (U.S.), AutoVantage (U.S.), Paragon Motor Club (U.S.), Access Roadside Assistance (Canada), Honk Technologies (U.S.), National General Insurance (U.S.), ASSURANT, INC. (U.S.), RESCUE Vehicle Services Private Ltd. (India), Emirates Insurance Co. (PSC) (UAE), CHUBB LIMITED (Switzerland), Prime Assistance Inc. (Japan), and Arabian Automobile Association (UAE) among others
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Market Opportunities
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Market Definition
The global on-call road assistance market comprises services offered by various providers to assist vehicle owners in emergencies such as breakdowns, accidents, or mechanical failures. These services are essential for ensuring the safety and convenience of drivers and passengers and providing timely support and solutions to roadside issues. On-call road assistance encompasses services, including towing, tire replacement, battery jumpstart, fuel delivery, and locksmith services, which are delivered by automobile clubs, insurance companies, and independent service providers.
On Call Road Assistance Market Dynamics
Drivers
- Increasing Vehicle Ownership and Travel Demand
The growing number of vehicles on the road and the rising travel demand contribute to expanding the on-call road assistance market. As vehicle ownership increases, the probability of breakdowns and roadside emergencies also rises, hence increasing vehicle ownership drives the market growth.
Technological Advancements in Service Delivery
Technological innovations such as mobile apps, GPS tracking, and digital communication platforms enhance the efficiency and effectiveness of on-call road assistance services. These advancements enable faster response times, precise location tracking, and seamless coordination between service providers and customers, improving the overall customer experience result in increase in customer adoption rate. Hence technological advancement is expected to drives the market growth.
Opportunities
- Expansion of Commercial Vehicle Fleet
Expanding the commercial vehicle fleet, including trucks, vans, and buses, presents significant opportunities for the on-call road assistance market. Commercial vehicles are often subjected to rigorous usage and longer travel distances, increasing the likelihood of breakdowns and emergencies. As businesses prioritize operational efficiency and fleet management, the demand for reliable roadside assistance services for commercial vehicles is expected to grow, hence it is expected to create opportunity for future growth.
- Integration of AI and IoT Technologies
Integrating artificial intelligence (AI) and Internet of Things (IoT) technologies in on-call road assistance services opens up new avenues for innovation and service enhancement. AI-powered predictive analytics and IoT-enabled sensors can anticipate potential vehicle issues, enabling proactive maintenance and minimizing the occurrence of roadside emergencies is expected to create new opportunity for market growth.
Restraints/Challenges
- Cost and Pricing Pressures
Price sensitivity and cost constraints pose challenges for on-call road assistance service providers. With increasing competition and commoditization of services, providers face pressure to offer competitive pricing while maintaining service quality and profitability. Hence it is expected pricing pressure due to competition restraint the market growth.
- Regulatory Compliance and Liability Concerns
Compliance with industry regulations, licensing requirements, and insurance obligations complicates service operations and may increase administrative overheads. In addition, liability risks associated with service delivery and customer satisfaction require robust risk management and insurance coverage. Hence it is expected regulatory requirements and liability concerns impose compliance burdens on on-call road assistance providers.
- Market Fragmentation and Competition
The on-call road assistance market is characterized by fragmentation and intense competition, with numerous providers vying for market share. Market fragmentation poses challenges for both established players and new entrants regarding differentiation, brand positioning, and service innovation. To stand out in a crowded market landscape, providing value-added services, building strong brand equity, and enhancing customer loyalty is a challenge for companies.
- Evolving Customer Expectations and Service Demands
Evolving customer expectations and preferences shape the on-call road assistance market dynamics. Service providers must adapt and innovate to meet changing demands as consumers seek personalized experiences, convenience, and transparency. Meeting customer expectations requires investments in technology, service infrastructure, and employee training to deliver exceptional service quality and customer satisfaction every time is a challenge for companies.
This market report provides details of new recent developments, trade regulations, import-export analysis, production analysis, value chain optimization, market share, the impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on the variable frequency drive market contact the Data Bridge Market Research for an Analyst Brief, our team will help you make an informed market decision to achieve market growth.
Recent Development
- In April 2023, AAA announced the launch of a new mobile app feature that allows members to request roadside assistance and track service providers in real time
- In January 2023, Allstate Roadside Services introduced a subscription-based roadside assistance program with enhanced coverage options and benefits for members
On Call Road Assistance Market Scope
The on call road assistance market is segmented on the basis of service type, vehicle type, and provider. The growth amongst these segments will help you analyze meager growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.
Service Type
- Towing
- Tire Replacement
- Battery Jumpstart
- Fuel Delivery
- Locksmith Services
Vehicle Type
- Passenger Vehicles
- Commercial Vehicles
Provider
- Automobile Clubs
- Insurance Companies
- Independent Service Providers
On Call Road Assistance Market Region Analysis/Insights
The market is analyzed and market size insights and trends are provided by region, service type, vehicle type, and provider, as referenced above.
The countries covered in the market report are U.S., Canada, Mexico, Brazil, Argentina, the Rest of South America, Germany, Italy, U.K., France, Spain, Netherlands, Belgium, Switzerland, Turkey, Russia, Rest of Europe, Japan, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific, Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of the Middle East and Africa.
North America dominates the global on-call road assistance market due to its high vehicle ownership rates, coupled with the strong presence of established automobile clubs and comprehensive insurance services that include roadside assistance..
Europe is expected as fastest growing region mainly driven by rising vehicle sales, increasing consumer demand for safety and security features, and the rapid adoption of advanced technologies in roadside assistance services. Additionally, stringent vehicle safety regulations across European countries further propel the growth and evolution of the roadside assistance market in the region.
The region section of the report also provides individual market-impacting factors and changes in regulation in the market domestically that impact the current and future trends of the market. Data points like downstream and upstream value chain analysis, technical trends, and Porter’s five forces analysis, case studies are some of the pointers used to forecast the market scenario for individual countries. Also, the presence and availability of global brands and the challenges faced due to large or scarce competition from local and domestic brands, the impact of domestic tariffs, and trade routes are considered while providing forecast analysis of the region data.
Semiconductor Infrastructure growth Installed base and New Technology Penetration
The market also provides you with a detailed market analysis for every region’s growth in healthcare expenditure for capital equipment, installed base of different kinds of products for the market, the impact of technology using lifeline curves, and changes in battery regulatory scenarios and their impact on the variable frequency drive market. The data is available for the historic period 2016-2021.
Competitive Landscape and Global On Call Road Assistance Market Share Analysis
The market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, regional presence, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies’ focus related to the market.
Some of the major players operating in the market are:
- Viking Assistance Group (Norway)
- ARC Europe SA (Belgium)
- SOS International A/S (Denmark)
- Allianz Partners (France)
- Falck A/S (Denmark)
- Allstate Insurance Company (U.S.)
- American Automobile Association (U.S.)
- Agero, Inc. (U.S.)
- Best Roadside Service (U.S.)
- AutoVantage (U.S.)
- Paragon Motor Club (U.S.)
- Access Roadside Assistance (Canada)
- Honk Technologies (U.S.)
- National General Insurance (U.S.)
- ASSURANT, INC. (U.S.)
- RESCUE Vehicle Services Private Ltd. (India)
- Emirates Insurance Co. (PSC) (U.A.E.)
- CHUBB LIMITED (Switzerland)
- Prime Assistance Inc. (Japan)
- Arabian Automobile Association (U.A.E.)
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