- In December 2024, Microsoft unveiled its Copilot Vision, an advanced AI tool designed to enhance user interactions across applications. This breakthrough highlights the expanding role of AI in daily digital tasks, enabling smooth and efficient software engagement
- In May 2024, Carbon Browser introduced its new web browser focused on speed and privacy. By offering unmatched features that prioritize security, it aims to shape the future of web browsing while catering to privacy-conscious users
- In May 2024, Opera upgraded its privacy features in Opera Mini by launching Locked Mode. This PIN-protected browsing option secures tabs, history, and data, giving users greater control over their mobile browsing experience
- In May 2023, Microsoft introduced Microsoft Edge Workspaces, a collaborative browsing feature for businesses, enabling users to share and manage browser tabs collectively
- In February 2020, Surfly launched its integration with NICE inContact CXone, enabling instant co-browsing technology to enhance existing CXone channels, transforming them into a more interactive, in-person experience online
Frequently Asked Questions
The key trends in the cobrowsing market include the increasing integration of AI-driven support tools, the growing adoption of omnichannel customer engagement strategies, the rising demand for secure and compliant cobrowsing solutions in regulated industries, and the expansion of cobrowsing functionalities to mobile-first platforms for enhanced customer experiences.
The major factors driving the growth of the cobrowsing market include the rising need for real-time customer support, the increasing adoption of digital collaboration tools by businesses, the growing emphasis on personalized customer experiences, and the expanding implementation of cobrowsing solutions in industries such as banking, healthcare, and e-commerce.
The major challenges in the cobrowsing market include concerns over data security and privacy, the complexity of integrating cobrowsing with existing customer service platforms, potential latency issues affecting real-time collaboration, and the need for businesses to train employees to use cobrowsing tools effectively.
The Customer Support segment is expected to dominate the global cobrowsing market, holding a major market share in 2025.
Asia-Pacific is projected to experience the fastest growth in the cobrowsing market. This expansion is driven by increasing demand for digital customer engagement solutions in rapidly developing economies such as China, Japan, and India. The region is witnessing significant advancements in online customer support, remote assistance, and AI-powered browsing solutions, leading to accelerated adoption of cobrowsing technologies.
