- In February 2021, Nuance announced the acquisition of Saykara, Inc., a like-minded startup focused on developing a mobile AI assistant to automate clinical documentation for physicians. The acquisition underscores Nuance's ongoing expansion of the market and technical leadership that further leads to the growth of the communication and technical sector
- In January 2020, Google launched Meena, an AI chatbot. It is a multi-turn open-domain chatbot trained end-to-end on data mining. The neutral network of Meena contains about 2.6 billion parameters
- In January 2020, QliqSOFT, specializing in secure, HIPAA-compliant clinical communication solutions, announced the launch of its healthcare chatbot platform, Quincy. Quincy offers chatbot templates that address care-specific use cases, including pre-configured intents and dialogue flows or customized chatbots that can be built to suit unique customer needs
- In April 2020, the WHO launched a Facebook Messenger version of its WHO Health Alert platform that offers instant and accurate information about COVID-19 via Facebook's global reach
