글로벌 음성 분석 시장 – 2028년까지의 산업 동향 및 예측

음성 분석 시장의 시장 분석 및 통찰력

Data Bridge Market Research에 따르면 음성 분석 시장은 2021년부터 2028년까지의 예측 기간 동안 19.20%의 CAGR을 보일 것이며 2028년까지 시장 규모가 32억 2,411만 달러에 이를 것으로 예상됩니다.

고객을 상대하는 동안 조직 내 인력의 운영 과 성과를 파악하기 위한 음성 및 음성의 정량화를 음성 분석이라고 합니다. 이러한 분석은 기업과 고객 간의 초기 상호 작용 지점을 분석하고 개선해야 하는 다양한 콜센터/고객 연락 센터에서 널리 사용됩니다.

고객과의 상호작용에서 정보와 통찰력을 수집하려는 조직의 요구가 증가하는 것은 시장 성장률에 영향을 미치는 원동력입니다. 또한, 더 나은 사기 및 위험 탐지 서비스에 대한 수요가 급증하면서 시장 성장이 가속화될 것입니다. 나아가, 일관된 모니터링과 귀중한 통찰력 수집을 통해 에이전트의 성과를 개선하려는 다양한 조직의 초점이 커지고, 전 세계적으로 콜센터 수가 급증함에 따라 이 기술에 대한 수요가 증가하면서 음성 분석 시장이 성장하는 주요 요인이 되었습니다.

게다가 인공지능은 개인화된 경험을 향상시키는 데 큰 영향을 미쳐 음성 분석 시장 성장에 긍정적인 기회를 제공할 것입니다.

그러나 사용자 인증에 대한 분석 서비스의 부정확한 본질에 대한 우려 증가와 데이터 프라이버시 위협이 결합되어 음성 분석 시장 성장을 방해할 것입니다. 또한, 투자 수익 달성에 대한 복잡성을 초래하는 기술과 관련된 높은 재정적 비용이 시장 성장을 방해할 것입니다. 최종 사용자 사이에서 이 기술의 가용성에 대한 인식이 부족하면 음성 분석 시장 성장에 어려움이 따를 것입니다.

This voice analytics market report provides details of new recent developments, trade regulations, import export analysis, production analysis, value chain optimization, market share, impact of domestic and localised market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographical expansions, technological innovations in the market. To gain more info on voice analytics market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.

Global Voice Analytics Market Scope and Market Size

The voice analytics market is segmented on the basis of application, component, deployment type, organisation size and vertical. The growth amongst the different segments helps you in attaining the knowledge related to the different growth factors expected to be prevalent throughout the market and formulate different strategies to help identify core application areas and the difference in your target market.

• On the basis of application, the voice analytics market is segmented into sentiment analysis, sales & marketing management, risk & fraud detection, call monitoring and others. Sales & marketing management have been further sub-segmented into platforms customer experience management, agent performance monitoring, sales performance management and competitive intelligence.
• On the basis of component, the voice analytics market is segmented into solutions and services. Services have been further sub-segmented into managed service and professional service.
• On the basis of deployment type, the voice analytics market is segmented into on-premises and cloud.
• On the basis of organisation size, the voice analytics market is segmented into SMEs and large enterprises.
• On the basis of vertical, the voice analytics market is segmented into BFSI, retail & e-commerce, telecommunication, healthcare and life sciences, government & defense, media & entertainment, energy & utility, travel & hospitality and others.

Voice Analytics Market Country Level Analysis

The voice analytics market is analysed and market size, volume information is provided by country, application, component, deployment type, organisation size and vertical as referenced above.

The countries covered in the voice analytics market report are U.S., Canada and Mexico in North America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Rest of Europe in Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, Israel, Egypt, South Africa, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), Brazil, Argentina and Rest of South America as part of South America.

North America dominates the voice analytics market and will continue to flourish its trend of dominance during the forecast period due to the presence of various developed economies and rise in the focus on innovations obtained from R&D and technology. Asia-Pacific will however, register the highest CAGR for this period due to the increase in the investment for research and development activities in this region.

The country section of the voice analytics market report also provides individual market impacting factors and changes in regulation in the market domestically that impacts the current and future trends of the market. Data points such as consumption volumes, production sites and volumes, import export analysis, price trend analysis, cost of raw materials, down-stream and upstream value chain analysis are some of the major pointers used to forecast the market scenario for individual countries. Also, presence and availability of global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of domestic tariffs and trade routes are considered while providing forecast analysis of the country data.

Competitive Landscape and Voice Analytics Market Share Analysis

The voice analytics market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies’ focus related to voice analytics market.

The major players covered in the voice analytics market report are Verint; NICE Systems Ltd.; Avaya Inc.; ThoughtSpot Inc.; Uniphore; Calabrio, Inc.; Talkdesk, Inc; RankMiner; VoiceBase, Inc.; Beyond Verbal; VoiceSense Ltd.; SESTEK; XDROID; Invoca inc.; audEERING; Micro Focus; Genesys; Voci Technologies, Inc.; Clarabridge; ZOOM International; CallMiner among other domestic and global players. Market share data is available for global, North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America separately. DBMR analysts understand competitive strengths and provide competitive analysis for each competitor separately.

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