글로벌 헬스케어 비즈니스 프로세스 아웃소싱(BPO) 시장 – 2031년까지의 산업 동향 및 예측

헬스케어 비즈니스 프로세스 아웃소싱(BPO) 시장 분석 및 규모

글로벌 헬스케어 비즈니스 프로세스 아웃소싱(BPO) 시장은 비용 효율적인 헬스케어 솔루션에 대한 집단적 수요, 합병증 관리 및 디지털 기술 도입에 의해 주도되어 안정적인 성장을 겪고 있습니다. BPO 시장에서 주목할 만한 추세는 치료 광고, 청구 처리 및 환자 관리 서비스와 같은 업무를 외부 기관에 위임하는 것입니다. 또한 이 산업은 데이터 분석 및 AI 애플리케이션의 급증을 경험하고 있으며, 글로벌 규모로 헬스케어 비즈니스 운영의 효율성과 의사 결정 프로세스에 혁명을 일으키고 있습니다.

Data Bridge Market Research는 2023년에 2,932억 5,000만 달러였던 글로벌 헬스케어 비즈니스 프로세스 아웃소싱(BPO) 시장이 2031년까지 7,132억 달러에 도달할 것으로 예상하고 2024년에서 2031년까지의 예측 기간 동안 11.75%의 CAGR을 보일 것으로 분석했습니다. Data Bridge Market Research에서 큐레이팅한 시장 보고서에는 시장 가치, 성장률, 세분화, 지리적 범위, 주요 업체와 같은 시장 시나리오에 대한 통찰력 외에도 심층적인 전문가 분석, 환자 역학, 파이프라인 분석, 가격 분석 및 규제 프레임워크가 포함되어 있습니다.

보고 범위 및 시장 세분화      

시장 정의

비즈니스 프로세스 아웃소싱(BPO)은 회사가 고객 서비스, 급여 또는 데이터 입력과 같은 특정 작업이나 프로세스를 처리하기 위해 다른 회사를 고용하는 프로세스입니다. 기업은 이러한 작업을 아웃소싱하여 핵심 활동에 집중하고, 비용을 절감하고, 전문 기술과 리소스에 액세스하여 효율성과 생산성을 개선할 수 있습니다.

글로벌 헬스케어 비즈니스 프로세스 아웃소싱(BPO) 시장 역학

운전자

• 의료 청구 서비스에 대한 수요 증가

의료 청구 서비스에 대한 수요 증가는 효율적인 수익 관리 솔루션을 찾는 의료 서비스 제공자에서 비롯됩니다. 의료 청구에는 환자에게 제공된 서비스에 대한 상환을 위해 보험 회사에 청구를 정확하게 문서화하고 제출하는 것이 포함됩니다. 의료 규정과 보험 요구 사항이 더욱 복잡해짐에 따라 의료 청구를 아웃소싱하면 규정 준수와 적시 지불이 보장됩니다. 의료 전문가는 환자 치료에 집중할 수 있고 전문 청구 회사는 행정 업무를 처리하여 전반적인 운영 효율성을 개선할 수 있습니다.

• 수익 주기 관리(RCM)에 대한 증가하는 요구

수익 주기 관리(RCM)에 대한 필요성이 커진 것은 의료 서비스 제공자가 재무 프로세스를 최적화하는 데 집중하고 있음을 반영합니다. RCM은 환자 등록 및 보험 확인에서 청구 처리 및 지불 징수에 이르기까지의 업무를 포괄합니다. 의료 서비스 환불이 더욱 복잡해짐에 따라 효율적인 RCM은 정확한 청구를 보장하고 청구 거부를 줄이며 수익 주기를 가속화합니다. RCM 서비스를 아웃소싱하면 운영이 간소화되고 현금 흐름이 개선되며 의료 기관이 리소스를 효과적으로 할당하여 재정적 지속 가능성과 성장을 촉진할 수 있습니다.

기회

• 원격진료 솔루션의 가속화된 도입

. Healthcare providers are increasingly outsourcing tasks such as telehealth support, medical transcription, and remote patient monitoring to meet the rising demand for efficient telemedicine solutions. This trend reflects a broader shift toward leveraging outsourcing to streamline operational processes and enhance patient access to remote healthcare services worldwide. Consequently, the healthcare BPO market is witnessing significant growth as organizations seek to optimize their operations and adapt to the evolving landscape of digital healthcare delivery. Thus, the expanding adoption of telemedicine is reshaping the healthcare BPO market, driving a surge in demand for outsourced services that facilitate virtual patient consultations and support digital healthcare platforms.

• Outsourcing Medical Coding and Transcription Services

Outsourcing medical coding and transcription services involves delegating the tasks of accurately documenting patient diagnoses, treatments, and procedures to specialized external providers. Medical coding ensures that healthcare records are correctly encoded for advertising and insurance purposes, while transcription converts healthcare professionals' spoken notes into written documentation. Outsourcing these services helps healthcare facilities streamline administrative processes, reduce errors, improve efficiency, and maintain compliance with coding standards and regulations, ultimately enhancing overall patient care and income management.

Restraints/Challenges

• Customer Dissatisfaction due to Service Quality Issues

Poor quality services, such as inaccuracies in medical coding or transcription, publicizing errors, or delayed responses, lead to dissatisfaction among clients. This dissatisfaction can result in contract terminations, loss of reputation, and reduced client trust, posing challenges for BPO firms to retain clients and maintain competitiveness in the market. Customer dissatisfaction due to service quality issues represents a significant restraint in the healthcare BPO market.

• Language and Cultural Differences Affecting Effective Communication

Misinterpretations and misunderstandings due to language differences can lead to errors in medical documentation, billing, and customer interactions. Cultural nuances and differences in work practices may further impede collaboration and workflow efficiency.. Language and cultural barriers pose significant restraints in the healthcare BPO market, affecting effective communication between service providers and clients.

The global healthcare business process outsourcing (BPO) market report provides details of new recent developments, trade regulations, import-export analysis, production analysis, value chain optimization, market share, the impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on the global healthcare business process outsourcing (BPO) market. contact Data Bridge Market Research for an Analyst Brief, our team will help you make an informed market decision to achieve market growth.

Recent Developments

• In June 2022, Access Healthcare announced that it had acquired a land parcel of 1.57 acres for around Rs50 crores from an IT services provider in Chennai, India, to establish a new campus for its BPO and IT operations. The expansion also strengthens Access Healthcare's presence, potentially attracting more businesses and contributing to economic growth
• In February 2022, the Department of HHS funded by USD 55 million to 29 HRSA-funded health centers to increase healthcare access and quality for underserved populations through virtual care. Virtual care play crucial role for patients, especially during the pandemic

Global Healthcare Business Process Outsourcing (BPO) Market Scope

The global healthcare business process outsourcing (BPO) market, is segmented into three notable segment based on payer service, provider service, and pharmaceutical service. The growth amongst these segments will help you analyze meager growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

Payer Service

• Claims Management
• Integrated Front-End Services and Back-Office Operations
• Member Management
• Provider Management
• Care Management
• Product Development
• Business Acquisition
• Billing and Accounts Management Services
• Human Resource Services

 Provider Service

• Revenue Cycle Management
• Patient Care and Patient Enrolment
• Strategic Planning
•  RCM)

Pharmaceutical Service

• Manufacturing Services
• Research and Development Services

Global Healthcare Business Process Outsourcing (BPO) Market Regional Analysis/Insights

The global healthcare business process outsourcing (BPO) market is analysed and market size insights and trends are provided by country, payer service, provider service, and pharmaceutical service as referenced above.

The countries covered in the global healthcare business process outsourcing (BPO) market report U.S., Canada, Mexico, Germany, Italy, U.K., France, Spain, Netherlands, Belgium, Switzerland, Turkey, Russia, Rest of Europe, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, rest of Asia-Pacific, South Africa, Saudi Arabia, U.A.E, Egypt, Israel, rest of Middle East and Africa, Brazil, Argentina, and Rest of South America.

North America is expected to dominate the global healthcare business process outsourcing (BPO) market due to increased attention from major players on healthcare BPO services will accelerate market growth, driven by rising demand for efficient healthcare solutions and services in the region

Asia-Pacific is expected to witness the fastest growth in the region in the global healthcare business process outsourcing (BPO) market  due to the advancement of healthcare infrastructure will boost the market's growth, driven by improved access to healthcare services, enhanced patient care, and increased demand for healthcare solutions.

The country section of the report also provides individual market-impacting factors and changes in regulation in the market domestically that impact the current and future trends of the market. Data points such as down-stream and upstream value chain analysis, technical trends and porter's five forces analysis, case studies are some of the pointers used to forecast the market scenario for individual countries. Also, the presence and availability of global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of domestic tariffs and trade routes are considered while providing forecast analysis of the country data.   

Healthcare Infrastructure Growth Installed Base and New Technology Penetration

The global healthcare business process outsourcing (BPO) market also provides you with a detailed market analysis for every country growth in healthcare expenditure for capital equipment, installed base of different kind of productsglobal healthcare business process outsourcing (BPO) market , the impact of technology using life line curves and changes in healthcare regulatory scenarios and their impact on the global healthcare supply chain management market. The data is available for historic period 2016-2021.

Competitive Landscape and Global Healthcare Business Process Outsourcing (BPO) Market Share Analysis

글로벌 헬스케어 비즈니스 프로세스 아웃소싱(BPO) 시장은 경쟁적인 환경이며 경쟁업체의 세부 정보를 제공합니다. 포함된 세부 정보는 회사 개요, 회사 재무, 창출된 수익, 시장 잠재력, 연구 개발 투자, 새로운 시장 이니셔티브, 글로벌 입지, 생산 현장 및 시설, 생산 용량, 회사의 강점과 약점, 제품 출시, 제품 폭과 범위, 애플리케이션 우세입니다. 제공된 위의 데이터 포인트는 글로벌 헬스케어 비즈니스 프로세스 아웃소싱(BPO) 시장과 관련된 회사의 초점에만 관련이 있습니다.

글로벌 헬스케어 비즈니스 프로세스 아웃소싱(BPO) 시장에서 활동하는 주요 기업은 다음과 같습니다.

• 제록스 코퍼레이션(미국)
• Hinduja Global Solutions Limited. (인도)
• DSM(네덜란드)
• Accenture(아일랜드)
• Cognizant Technology Solutions(미국)
• Wipro(인도)
• 젠팩트(미국)
• ExlService Holdings, Inc. (미국)
• Catalent, Inc (미국)
• HCL Technologies Limited(인도)
• 콘듀언트 주식회사(미국)
• Invensis Technologies Pvt Ltd(인도)
• AGS Health(미국)
• Outsource2india(인도)
• 오메가 헬스케어 매니지먼트 서비스(미국)
• Pacific Ventures(두바이)
• WNS (Holdings) Ltd.(인도)
• TeamHGS(인도)
• Flatworld Solutions Inc. (인도)
• 태스크포스 BPO(미국)

SKU-19322