Conversational Computing Market is expected to grow at a healthy CAGR of 32.3% in the forecast period 2020 to 2027. The years considered for study are as mentioned below.
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Global conversational computing market is a highly consolidated market, which includes specific number of key players as well as local players. The market has witnessed increased various strategic developments owing to favourable market scenario.
The major players dealing in global conversational computing market are introducing strong range of product portfolio. This has also helped the company to maximize the sales with enhanced product portfolio. For instance, In July 2018, Alphabet Inc.’s subsidiary google has launched new enterprise contact centre solution named as Contact Centre AI. This technology uses artificial intelligence to answer simple questions and route callers to the correct operator immediately. This can be done by mimicking human voice. This launch helps the company to offer new intelligent technologies to their customers.
IBM corporation is the dominating player in the conversational computing market, which is followed by Alphabet, Inc. (Google), Microsoft, Nuance Communications, Inc., Tresm Labs, Apexchat, Artificial Solutions, Conversica, Inc., Haptik, Inc., Rulai, Cognizant, PolyAI Ltd., Avaamo, SAP SE, Cognigy GmbH, Botpress, Inc., 42Chat, Accenture, Amazon.com, Inc., Oracle, Omilia Natural Language Solutions Ltd.
IBM Corporation
IBM Corporation headquartered in New York, U.S. which was founded in 1911. The company engaged on creating Innovation that matters for the world, Building Trust in all relations, and dedication to every client. The company offers its products through its Technology Services & Cloud Platforms segment which includes products such as Compute, Network, Storage, Cloud Paks, Management, Security, Databases, Analytics, AI, IoT, Mobile, Developer Tools, Blockchain, Integration, Migration, Private Cloud, VMware.
- In May 2019, IBM Corporation has launched Watson tools for agriculture applications. This tool provides decision insights to agriculture, which can be helpful for harvesting, ploughing and planting crops. This would help the company to expand their business in agriculture sector.
The company has wide global presence across the globe such as Europe, Americas, Asia-Pacific, Middle East and Africa. In addition to it, the company also generates its revenue from the various subsidiary companies such as IBM India (India), IBM Research (U.S.), Algorithmics Inc. (Canada), IBM Canada Limited (Canada), IBM Israel (Israel) among others.
Alphabet Inc. (Google)
Alphabet Inc. (Google) headquartered in California, U.S. which was founded in 1998. The company offers internet related product and services aiming basically on search engine, hardware, advertising tools, software and others. The company offers products through its Google segment which includes products such as for all, for business, for developers.
For instance,
- In April 2019, Alphabet Inc.’s subsidiary google has confirmed Duplex’s AI technology powered Google Assistant, which can be featured for restaurant reservations bookings through smartphones. This can be rolled out for iOS and Android devices across the U.S. This release helps the company to increase the adoption of their cloud platform services from customers.
The company has wide global presence across the globe such as North America, Latin America, Europe, Asia-Pacific, Middle East and Africa. In addition to it, the company also generates its revenue from the various subsidiary companies such as Google LLC (Delaware), Google Ireland Holdings (Ireland), XXVI Holdings Inc. (Delaware), Alphabet Capital US LLC (Delaware) among others.
Microsoft
Microsoft has headquartered in Washington, U.S. and it was founded in 1975. The company is engaged in manufacturing, developing, providing licenses and support software, services, devices and solutions. The company also focused towards providing digital transformation for intelligent cloud and an intelligent edge. The Company provide its products in Intelligent Cloud which includes product categories such as AI Platform, Intelligent applications, Autonomous systems.
- In May 2018, Microsoft acquired U.S. based Semantic Machines to develop a new approach in conversational AI. Microsoft is research driven organization which is focused on expansion of computers to connect with human emotions. This can create opportunities for the manufacturers in the conversational AI bot market.
The company has presence in North America, Europe, Asia-Pacific, Middle East and Africa, Latin America. In addition to it, the company also generates its revenue from the various subsidiary companies such as Yammer (U.S.), LinkedIn (U.S.), Microsoft Store (U.S.), Skype Communications S.a r.l. (U.S.), GitHub Inc. (U.S.) and others.
Recent Strategic Decisions
