Middle East and Africa Conversational Computing Platform Market – Industry Trends and Forecast to 2030

Analyse et taille du marché des plateformes informatiques conversationnelles au Moyen-Orient et en Afrique

La plate-forme informatique conversationnelle est progressivement mise en œuvre pour les systèmes conversationnels automatiques. Ces solutions permettent une conversation facile et simple entre le client et le système d'intelligence artificielle (IA) pour traiter leurs problèmes et obtenir la satisfaction du client. L'industrie des médias et du divertissement et du marketing numérique utilise largement les solutions informatiques conversationnelles pour la publicité, la diffusion d'informations, les promotions et la découverte de produits. Les plates-formes informatiques conversationnelles offrent une expérience client améliorée, des coûts d'exploitation réduits et des résolutions automatisées qui aideront le marché à se développer au cours de la période de prévision.

Data Bridge Market Research analyse que le marché des plateformes informatiques conversationnelles devrait atteindre 7 333,64 millions USD d'ici 2030, soit 932,92 millions USD en 2022, à un TCAC de 29,40 % au cours de la période de prévision. En plus des informations sur le marché telles que la valeur marchande, le taux de croissance, les segments de marché, la couverture géographique, les acteurs du marché et le scénario du marché, le rapport de marché organisé par l'équipe Data Bridge Market Research comprend une analyse approfondie des experts, une analyse des importations/exportations, une analyse des prix, une analyse de la consommation de production et une analyse des pilon.

Portée et segmentation du marché des plateformes informatiques conversationnelles au Moyen-Orient et en Afrique

Définition du marché

Les plateformes informatiques conversationnelles sont des logiciels informatiques qui permettent la communication entre les humains et les ordinateurs via des entrées vocales ou des entrées de texte. La plateforme informatique conversationnelle comprend plusieurs solutions telles que les assistants virtuels chatbot via des entrées de texte ou de voix. Les solutions informatiques conversationnelles sont utilisées dans des procédures personnelles et professionnelles, car ces procédures comprennent des conversations à plusieurs tours.

Marché des plateformes informatiques conversationnelles au Moyen-Orient et en Afrique

Conducteurs

• L'utilisation croissante de plateformes informatiques conversationnelles à des fins personnelles

La plateforme informatique conversationnelle est largement utilisée à des fins personnelles telles que la voix et les assistants. L'utilisation de la plateforme informatique conversationnelle ne se limite pas seulement à l'assistant vocal, mais est également utilisée pour les plateformes de messagerie telles que WhatsApp, Facebook Messenger et de nombreuses autres plateformes de messagerie. D'autres utilisations de la plateforme informatique conversationnelle consistent à définir des rappels aux heures appropriées en fonction de l'emploi du temps quotidien des utilisateurs. Par conséquent, la demande croissante de plateformes informatiques conversationnelles à des fins personnelles est susceptible de stimuler la croissance du marché au cours de la période de prévision.

• Utilisation croissante de l’assistance numérique virtuelle

Les clients qui communiquent par commande vocale utilisent beaucoup les plateformes informatiques conversationnelles. L'une des formes les plus populaires de l'informatique conversationnelle est le chatbot. Le chatbot devient de plus en plus populaire pour le service client et pour effectuer diverses tâches telles que la fourniture d'une assistance technique, les achats et les réservations de voyages. Siri d'Apple, Cortana de Microsoft et Alexa d'Amazon sont quelques exemples d'assistants automatisés répondant aux commandes vocales sur les appareils mobiles. De plus, l'utilisation croissante de Chabot dans le secteur du commerce électronique est un facteur important qui contribuera à améliorer les services à la clientèle et devrait stimuler la croissance du marché au cours de la période de prévision. 

Opportunités

• Les préférences des consommateurs évoluent vers les achats en ligne

The major significant factor that increases the application of Chabot is the expanding e-commerce sector in the global market which eventually increase the demand for the conversational computing platform and create lucrative opportunities for the market growth. Apart from providing 24X7 service to the users, conversational computing platforms also help to analyze the purchasing preferences of consumers. Thus, the shifting consumer preferences toward online shopping and the increasing online purchasing power of the consumers are expected to enhance the growth of the conversational computing platform market.

• Increasing adoption of various advanced technologies

Increasing adoption of various advanced technologies is further likely to create ample lucrative opportunities for the market and will further increase the growth rate of the conversational computing platform market in upcoming years. Advanced technologies such as block chain bi-data analytics, artificial intelligence, machine learning are being used to make conversational computing platforms. These technologies are increasing because of their expanding use across various industries. All these factors are creating various growth opportunities for the market players during the forecast period.

Restraints

• Multiple issues associated with data safety, security and privacy

The large storage of data or information of clients puts conversational computing platform continuously at risk. The safety, security and privacy of client data is very crucial for the providers. Thus, the growing concerns regarding the issues associated with safety, security and privacy of data and undesirable actions by conversational computing platforms are projected to be a major challenge for the growth of the market during the forecast period.

• High implementation costs of smart technology

The implementation of smart technology require major financial investment. These technologies can be expensive to construct an infrastructure. Thus, the high costs and the investments required are further anticipated to obstruct growth of the market over the forecast period.

This conversational computing platform market report provides details of new recent developments, trade regulations, import-export analysis, production analysis, value chain optimization, market share, impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on the conversational computing platform market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.

Recent Development

• In 2019, Artificial Solutions started their partnership with Mobinology which is a leading service provider of AI in china region. With this partnership, Mobinology will gain high level of expertise in deployment of conversational AI applications. This will support the company in maintaining its presence in special administrative regions.
•  In 2019, Artificial Solutions declared their partnership with Capgemini, which is a multinational IT solution provider company. With this partnership, Capgemini uses Artificial Solutions’ conversational AI development platform called as Teneo. This development aids the company to deal with large multinational company such as Capgemini.

Middle East and Africa Conversational Computing Platform Market Scope

The conversational computing platform market is segmented on the basis of type, technology, deployment type, application and vertical. The growth amongst these segments will help you analyze meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

Type

• Solution
• Chatbot
• Text Assistant
• Voice Assistant
• Natural Language Processing
• Natural Language Understanding
• Machine Learning and amp
• Deep Learning
• Automated Speech Recognition
• Service
• Consulting and Training
•  System Integration and Deployment
• Support and Maintenance  

Technology

• Natural Language Processing
• Natura Language Understanding
• Machine Learning and Deep Learning
• Automated Speech Recognition

Deployment Type

• Cloud
• On-Premise

Application

• Customer Support
• Personal Assistance
• Branding and Advertisement
• Customer Engagement and Retention
• Booking Travel Arrangements
• Onboarding and Employee Engagement
• Data Privacy and Compliance
• Others

Vertical

• Banking
• Financial Services, and Insurance
• Retail and E-commerce
• Healthcare and Life Sciences
• Telecom
• Media and Entertainment
• Travel and Hospitality
• Others

Conversational Computing Platform Market Regional Analysis/Insights

The conversational computing platform market is analyzed and market size insights and trends are provided by country, type, technology, deployment type, application and vertical as referenced above.

The countries covered in the conversational computing platform market report Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA),

Saudi Arabia dominates the Middle East and Africa conversational computing platform market the market due to increasing population in this country and high investments in computer based technologies. Furthermore, U.A.E. has planned to spend around USD 500000 Million in 26,500 square kilometer vast technology parks which will be named as Megacity.

The country section of the report also provides individual market impacting factors and changes in market regulation that impact the current and future trends of the market. Data points like down-stream and upstream value chain analysis, technical trends and porter's five forces analysis, case studies are some of the pointers used to forecast the market scenario for individual countries. Also, the presence and availability of Global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of domestic tariffs and trade routes are considered while providing forecast analysis of the country data.   

Competitive Landscape and Conversational Computing Platform Market Share Analysis

The conversational computing platform market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, Global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies' focus related to conversational computing platform market.

Some of the major players operating in the conversational computing platform market are:

• IBM (U.S.)
• Alphabet (US.)
• Microsoft (U.S.)
• Amazon Web Services, Inc. (U.S.)
• Artificial Solutions (Sweden)
• Accenture (Ireland)
• Apexchat  (U.S)
• Botpress (Canada)
• Cognizant (U.S.)
• Cognigy  (Germany)
• Conversica, Inc. (U.S.)
• Jio Haptik Technologies Limited (India)
• Nuance Communications, Inc. (U.S.)
• Omilia Natural Language Solutions Ltd (Cyprus)
• Oracle (U.S.)
• Nuacem AI (India)
• PolyAI Ltd., (U.K.)
• SAP (Germany)

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