Marché japonais des processus métier en tant que service (BPaaS) – Tendances et prévisions du secteur jusqu’en 2030

Analyse et taille du marché

Les entreprises externalisent souvent des activités non essentielles, telles que la gestion des salaires ou des problèmes informatiques, à des prestataires de services afin de se concentrer sur leur activité principale. L'externalisation des processus métier (BPO) est le nom commun de cette méthode. Lorsque les processus métier externalisés sont fournis par des prestataires de services utilisant le paradigme du cloud computing, le BPO traditionnel devient un processus métier en tant que service (BPaaS). Les entreprises utilisent des technologies Internet courantes telles que les navigateurs Web et les applications mobiles, des plates-formes pour accéder à leurs processus externalisés.

Selon les analyses de Data Bridge Market Research, le marché japonais des processus métier en tant que service (BPaaS) devrait atteindre une valeur de 7 006,38 millions USD d'ici 2030, à un TCAC de 14,4 % au cours de la période de prévision. Le rapport sur le marché des processus métier en tant que service (BPaaS) couvre également en profondeur l'analyse des prix, l'analyse des brevets et les avancées technologiques.

Définition du marché

Le processus métier en tant que service (BPaaS) est défini comme la fourniture de services d'externalisation des processus métier (BPO) basés sur le cloud et sur plusieurs locataires. Les services sont souvent automatisés et il n'existe pas de réserve de main-d'œuvre publique dédiée par client lorsque des acteurs de processus humains sont nécessaires. Les modèles de tarification sont des termes commerciaux basés sur l'utilisation ou sur l'abonnement. Le modèle BPaaS en tant que service cloud est accessible via des technologies basées sur Internet. Le processus métier en tant que service (BPaaS) est connecté à des services entièrement configurables qui incluent SaaS, PaaS et IaaS. En exploitant la disponibilité et la fiabilité d'une infrastructure basée sur le cloud, le processus métier en tant que service (BPaaS) fournit aux entreprises le personnel, les processus et les technologies dont elles ont besoin pour fonctionner comme un service payant à l'utilisation. Par rapport à l'achat d'un forfait lié à une seule application, cette approche des opérations réduit considérablement les coûts de propriété globaux en offrant une solution à la demande axée sur les services nécessaires.

Dynamique du marché des processus métier en tant que service (BPaaS)

Cette section traite de la compréhension des moteurs, des avantages, des opportunités, des contraintes et des défis du marché. Tout cela est discuté en détail ci-dessous :

Conducteurs

• Besoin croissant de se conformer aux réglementations

La conformité fait référence à la confirmation d'une règle telle qu'une politique ou une loi qui maintient l'entreprise sous contrôle et augmente la coopération entre les autres. Elle a toujours été considérée comme un fardeau par les entreprises et les obligations toujours croissantes de ces conformités réglementaires ont présenté une classe unique de défis dans plusieurs secteurs verticaux de l'industrie, en particulier pour le secteur informatique. Des réglementations telles que HIPAA (Health Insurance Portability and Accountability Act) / HITECH Omnibus Rule, PCI-DSS (The Payment Card Industry Data Security Standard), GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), POPI (The Protection of Personal Information Act) et bien d'autres ont été mises en place par les agences gouvernementales afin de protéger les citoyens. Cependant, les entreprises ont commencé à se rendre compte que ces conformités peuvent être une aubaine déguisée pour elles et les acceptent volontairement. Le respect des conformités de sécurité peut les aider à éviter de lourdes pénalités. Changement de préférence des fabricants de la technologie de refroidissement conventionnelle à la technologie de refroidissement économe en énergie

• Besoin croissant d'agilité commerciale

Business agility refers to the capability of a business to realize and retain its maximum potential both its terms of profits and its employees amidst a dynamic external and internal environment. Undergoing a cultural change is one of the toughest parts in achieving business agility as it requires commitment from top leadership. The competition has increased exponentially and established methods such as Scrum and Safe may not be good enough. As a result, companies today are switching to Business Process as a Service (BPaaS) as they can increase the efficiency with reliability while minimizing the risk. This is done by focusing on customer-centric goals and promoting collaboration among the team which can lead to new innovations.

Opportunities

• Focus on multi-workflow scheduling of business

Earlier, automated workflows were reserved only for the wealthy organizations that were willing to invest heavily in complex CRM and ERP systems. But, the advent of cloud technology has turned this concept on its head. As the technology transformed, people started leveraging its power to automate their complex workflow processes in order to achieve process integration. The cloud workflow technology is capable of improving and optimizing businesses processes, allowing us to achieve better process control and increasing the flexibility and quality of the process. This technology makes it very convenient for building, managing, executing and monitoring. It has also enabled the organizations to reach new standards of efficiency.

As BPaaS heavily relies on cloud, thus it is able to automate and provide its services efficiently. Not only that, they are also able to scale their offerings as well as offer a standardized or a customized service with very minimal costs. Not only that, it is also capable of scheduling the workflow by drawing up a strategy as per the user requirements.

Restraints/Challenges

• Growing concerns regarding data security

Data security refers to the process of protecting digital data from unauthorized access and corruption throughout its lifecycle. To ensure this, various data security controls such as authentication, access control, encryption, backups & recovery, data masking and many more. However, in the past one and a half decade, the attacks on data security have increased significantly. Various types of data security risks can arise such as data tampering, data theft and modifying user identities among others. Technological advancements have boosted business activities on one hand but they have also presented severe privacy issues on the other hand. As BPaaS uses cloud computing, they are also susceptible to similar data breach attacks and due to their heavy reliance on cloud, their threat surface area is also high.

• Integration with third party BPaaS vendors

Nowadays, almost all the website and companies rely on third party integration leading to reduced manpower, saved time and various other benefits and business processes are no exception. However, reliability on third party vendors has their own set of integration problems. Various companies that are outsourcing are using different modules designed as standalone services. Even though it is slowly improving, it is still unable to function smoothly and meet customer requirements.

For starters, during 3rd party application analysis, any issues related to third party system may be erroneously shown as product issues which can slow down the overall testing and can delay the launch and use of the product. In addition, during testing phase the integration may fail due to improper support and compatibility issues. Problems may even arise after deployment or integration. Apart from that, existing business processes which have worked for one company may not be suitable for other company. Hence, integration issues arising with third party vendors are a major factor which is posing a challenge for the growth of the market.

Post COVID-19 Impact on Business Process as a Service (BPaaS) Market

COVID-19 created a major impact on the business process as a service market as almost every country has opted for the shutdown of corporate facilities. So companies faced issues while operating remotely at initial phase.

However, the growth of the business process as a service market post pandemic period is attributed to the increasing demand of digital skills in underdeveloped economies.

Service & solution providers are making various strategic decisions to bounce back post-COVID-19. The players are conducting multiple research and development activities to improve the technology involved in the BPaaS. With this, the companies will bring advanced technologies to the market. In addition, government initiatives related to smart energy system has led to the market's growth.

Recent Development

• In January 2022, Maxihost announced the strategic partnership with Ankr, a leading company in digital asset space as a service and decentralized infrastructure. This partnership will work on monetizing unused server capacity of Maxihost via Ankr protocol. This will benefit the growth of Web3 platforms, applications, and services. Maxihost’s presence in North America, Latin America, Europe and Asia-Pacific will support the Ankr’s goal of expanding distributed global networks.
• In March 2022, Datadog announced the partnership with Microsoft within Azure Cloud Adoption Network. As a result of this partnership, Azure customers can leverage monitoring and security capabilities of Datadog within their cloud services. Microsoft’s worldwide presence will help the Datadog to expand in global markets.

Japan Business Process as a Service (BPaaS) Market Scope

The business process as a service (BPaaS) market is segmented on the basis of business processes, organization size, application, and end-user. The growth amongst these segments will help you analyse meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

Business Processes

• Human Resources (HR & Payroll)
• Finance & Accounting
• Sales & Marketing
• Procurement & Supply Chain Management
• Customer Services & Support (Customer Experience)
• Operations
• Analytics
• Others

On the basis of business processes, the Japan business process as a service (BPaaS) market is segmented into human resources (HR & payroll), finance & accounting, sales & marketing, procurement & supply chain management, customer services & support (customer experience), operations, analytics, others.

Organization Size

• Large Organization
• Small & Medium Organization

On the basis of organization size, the Japan business process as a service (BPaaS) market has been segmented into large organization, small & medium organization.

Application

• Managerial
• Operational
• Supportive
• Connected Market Area

On the basis of application, the Japan business process as a service (BPaaS) market has been segmented into managerial, operational, supportive, connected market area.

End-User

• Banking
• Financial Services & Insurance (BFSI)
• IT & Telecommunication
• Retail & E-Commerce
• Healthcare
• Government
• Manufacturing
• Media & Entertainment
• Others

On the basis of end-user, the Japan business process as a service (BPaaS) market has been segmented into banking, financial services & insurance (BFSI), IT & telecommunication, retail & e-commerce, healthcare, government, manufacturing, media & entertainment, others.

Business Process as a Service (BPaaS) Market Regional Analysis/Insights

The business process as a service (BPaaS) market is analysed and market size insights and trends are provided by country, business processes, organization size, application, and end-user as referenced above.

The country section of the report also provides individual market impacting factors and changes in market regulation that impact the current and future trends of the market. Data points like down-stream and upstream value chain analysis, technical trends and porter's five forces analysis, case studies are some of the pointers used to forecast the market scenario for individual countries. Also, the presence and availability of Japanese brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of domestic tariffs and trade routes are considered while providing forecast analysis of the country data.

Competitive Landscape and Business Process as a Service (BPaaS) Market Share Analysis

Le paysage concurrentiel du marché des processus métier en tant que service (BPaaS) fournit des détails par concurrent. Les détails inclus sont la présentation de l'entreprise, les finances de l'entreprise, les revenus générés, le potentiel du marché, les investissements dans la recherche et le développement, les nouvelles initiatives du marché, la présence au Japon, les sites et installations de production, les capacités de production, les forces et les faiblesses de l'entreprise, le lancement du produit, la largeur et l'étendue du produit, la domination des applications. Les points de données ci-dessus fournis ne concernent que l'orientation des entreprises liées au marché des processus métier en tant que service (BPaaS).

Certains des principaux acteurs opérant sur le marché des processus métier en tant que service (BPaaS) sont IBM Corporation, Capgemini, Cognizant, Oracle, Wipro Limited, Accenture, Tata Consultancy Services Limited, HCL Technologies Limited, NTT DATA, Inc., DXC Technology Company, Open Text Corporation, FUJITSU, Genpact, ADP, Inc., WNS (Holdings) Ltd., TIBCO Software Inc., Ceridian HCM, Inc.

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