Marché mondial de l’externalisation des processus d’affaires (BPO) dans le secteur de la santé – Tendances et prévisions du secteur jusqu’en 2031

Analyse et taille du marché de l'externalisation des processus d'affaires (BPO) dans le secteur de la santé

Le marché mondial de l’externalisation des processus d’affaires (BPO) dans le secteur de la santé connaît une croissance stable, tirée par la demande collective de solutions de soins de santé rentables, la gestion des complications et l’adoption des technologies numériques. Sur le marché de l’externalisation des processus d’affaires, les tendances notables englobent la délégation de tâches telles que la publicité thérapeutique, le traitement des réclamations et les services de gestion des patients à des entités externes. En outre, le secteur connaît une augmentation des applications d’analyse de données et d’IA, révolutionnant l’efficacité et les processus décisionnels au sein des opérations commerciales de soins de santé à l’échelle mondiale.

Français Data Bridge Market Research analyse que le marché mondial de l'externalisation des processus d'affaires (BPO) des soins de santé, qui était de 293,25 milliards USD en 2023, devrait atteindre 713,20 milliards USD d'ici 2031 et devrait subir un TCAC de 11,75 % au cours de la période de prévision de 2024 à 2031. En plus des informations sur les scénarios de marché tels que la valeur marchande, le taux de croissance, la segmentation, la couverture géographique et les principaux acteurs, les rapports de marché organisés par Data Bridge Market Research comprennent également une analyse approfondie des experts, l'épidémiologie des patients, l'analyse du pipeline, l'analyse des prix et le cadre réglementaire.

Portée du rapport et segmentation du marché      

Market Definition

Business process outsourcing (BPO) is a process a company hires another company to handle specific tasks or processes, such as customer service, payroll, or data entry. Businesses can focus on their core activities by outsourcing these tasks, reduce costs, and access specialized skills and resources to improve efficiency and productivity.

Global Healthcare Business Process Outsourcing (BPO) Market Dynamics

Drivers

• Rising Demand for Medical Billing Services

The rising demand for medical billing services arises from healthcare providers seeking efficient revenue management solutions. Medical billing involves accurately documenting and submitting claims to insurance companies for reimbursement of services rendered to patients. As healthcare regulations and insurance requirements become more complex, outsourcing medical billing ensures compliance and timely payments. It allows healthcare professionals to focus on patient care while specialized billing companies handle administrative tasks, improving overall operational efficiency.

• Growing Need for Revenue Cycle Management (RCM)

The growing need for revenue cycle management (RCM) reflects healthcare providers' focus on optimizing financial processes. RCM encompasses tasks from patient registration and insurance verification to claims processing and payment collection. As healthcare reimbursement becomes more intricate, efficient RCM ensures accurate billing, reduces claim denials, and accelerates revenue cycles. Outsourcing RCM services streamlines operations enhances cash flow, and enables healthcare organizations to allocate resources effectively, fostering financial sustainability and growth.

Opportunities

• Accelerated Adoption of Telemedicine Solutions

. Healthcare providers are increasingly outsourcing tasks such as telehealth support, medical transcription, and remote patient monitoring to meet the rising demand for efficient telemedicine solutions. This trend reflects a broader shift toward leveraging outsourcing to streamline operational processes and enhance patient access to remote healthcare services worldwide. Consequently, the healthcare BPO market is witnessing significant growth as organizations seek to optimize their operations and adapt to the evolving landscape of digital healthcare delivery. Thus, the expanding adoption of telemedicine is reshaping the healthcare BPO market, driving a surge in demand for outsourced services that facilitate virtual patient consultations and support digital healthcare platforms.

• Outsourcing Medical Coding and Transcription Services

Outsourcing medical coding and transcription services involves delegating the tasks of accurately documenting patient diagnoses, treatments, and procedures to specialized external providers. Medical coding ensures that healthcare records are correctly encoded for advertising and insurance purposes, while transcription converts healthcare professionals' spoken notes into written documentation. Outsourcing these services helps healthcare facilities streamline administrative processes, reduce errors, improve efficiency, and maintain compliance with coding standards and regulations, ultimately enhancing overall patient care and income management.

Restraints/Challenges

• Customer Dissatisfaction due to Service Quality Issues

Poor quality services, such as inaccuracies in medical coding or transcription, publicizing errors, or delayed responses, lead to dissatisfaction among clients. This dissatisfaction can result in contract terminations, loss of reputation, and reduced client trust, posing challenges for BPO firms to retain clients and maintain competitiveness in the market. Customer dissatisfaction due to service quality issues represents a significant restraint in the healthcare BPO market.

• Language and Cultural Differences Affecting Effective Communication

Misinterpretations and misunderstandings due to language differences can lead to errors in medical documentation, billing, and customer interactions. Cultural nuances and differences in work practices may further impede collaboration and workflow efficiency.. Language and cultural barriers pose significant restraints in the healthcare BPO market, affecting effective communication between service providers and clients.

The global healthcare business process outsourcing (BPO) market report provides details of new recent developments, trade regulations, import-export analysis, production analysis, value chain optimization, market share, the impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on the global healthcare business process outsourcing (BPO) market. contact Data Bridge Market Research for an Analyst Brief, our team will help you make an informed market decision to achieve market growth.

Recent Developments

• In June 2022, Access Healthcare announced that it had acquired a land parcel of 1.57 acres for around Rs50 crores from an IT services provider in Chennai, India, to establish a new campus for its BPO and IT operations. The expansion also strengthens Access Healthcare's presence, potentially attracting more businesses and contributing to economic growth
• In February 2022, the Department of HHS funded by USD 55 million to 29 HRSA-funded health centers to increase healthcare access and quality for underserved populations through virtual care. Virtual care play crucial role for patients, especially during the pandemic

Global Healthcare Business Process Outsourcing (BPO) Market Scope

The global healthcare business process outsourcing (BPO) market, is segmented into three notable segment based on payer service, provider service, and pharmaceutical service. The growth amongst these segments will help you analyze meager growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

Payer Service

• Claims Management
• Integrated Front-End Services and Back-Office Operations
• Member Management
• Provider Management
• Care Management
• Product Development
• Business Acquisition
• Billing and Accounts Management Services
• Human Resource Services

 Provider Service

• Revenue Cycle Management
• Patient Care and Patient Enrolment
• Strategic Planning
•  RCM)

Pharmaceutical Service

• Manufacturing Services
• Research and Development Services

Global Healthcare Business Process Outsourcing (BPO) Market Regional Analysis/Insights

The global healthcare business process outsourcing (BPO) market is analysed and market size insights and trends are provided by country, payer service, provider service, and pharmaceutical service as referenced above.

The countries covered in the global healthcare business process outsourcing (BPO) market report U.S., Canada, Mexico, Germany, Italy, U.K., France, Spain, Netherlands, Belgium, Switzerland, Turkey, Russia, Rest of Europe, China, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, rest of Asia-Pacific, South Africa, Saudi Arabia, U.A.E, Egypt, Israel, rest of Middle East and Africa, Brazil, Argentina, and Rest of South America.

North America is expected to dominate the global healthcare business process outsourcing (BPO) market due to increased attention from major players on healthcare BPO services will accelerate market growth, driven by rising demand for efficient healthcare solutions and services in the region

Asia-Pacific is expected to witness the fastest growth in the region in the global healthcare business process outsourcing (BPO) market  due to the advancement of healthcare infrastructure will boost the market's growth, driven by improved access to healthcare services, enhanced patient care, and increased demand for healthcare solutions.

The country section of the report also provides individual market-impacting factors and changes in regulation in the market domestically that impact the current and future trends of the market. Data points such as down-stream and upstream value chain analysis, technical trends and porter's five forces analysis, case studies are some of the pointers used to forecast the market scenario for individual countries. Also, the presence and availability of global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of domestic tariffs and trade routes are considered while providing forecast analysis of the country data.   

Healthcare Infrastructure Growth Installed Base and New Technology Penetration

The global healthcare business process outsourcing (BPO) market also provides you with a detailed market analysis for every country growth in healthcare expenditure for capital equipment, installed base of different kind of productsglobal healthcare business process outsourcing (BPO) market , the impact of technology using life line curves and changes in healthcare regulatory scenarios and their impact on the global healthcare supply chain management market. The data is available for historic period 2016-2021.

Competitive Landscape and Global Healthcare Business Process Outsourcing (BPO) Market Share Analysis

Le marché mondial de l'externalisation des processus d'entreprise (BPO) dans le secteur de la santé est un paysage concurrentiel qui fournit des détails par concurrents. Les détails inclus sont la présentation de l'entreprise, les finances de l'entreprise, les revenus générés, le potentiel du marché, les investissements dans la recherche et le développement, les nouvelles initiatives du marché, la présence mondiale, les sites et installations de production, les capacités de production, les forces et les faiblesses de l'entreprise, le lancement de produits, la largeur et l'étendue du produit, la domination des applications. Les points de données ci-dessus fournis ne concernent que l'orientation des entreprises liées au marché mondial de l'externalisation des processus d'entreprise (BPO) dans le secteur de la santé.

Certains des principaux acteurs opérant sur le marché mondial de l'externalisation des processus d'affaires (BPO) des soins de santé sont :

• Xerox Corporation (États-Unis)
• Hinduja Global Solutions Limited. (Inde)
• DSM (Pays-Bas)
• Accenture (Irlande)
• Solutions technologiques Cognizant (États-Unis)
• Wipro (Inde)
• Genpact (États-Unis)
• ExlService Holdings, Inc. (États-Unis)
• Catalent, Inc (États-Unis)
• HCL Technologies Limited (Inde)
• Conduent, Inc. (États-Unis)
• Invensis Technologies Pvt Ltd (Inde)
• AGS Health (États-Unis)
• Outsource2india (Inde)
• Omega Healthcare Management Services (États-Unis)
• Pacific Ventures (Dubaï)
• WNS (Holdings) Ltd. (Inde)
• TeamHGS (Inde)
• Flatworld Solutions Inc. (Inde)
• Groupe de travail BPO (États-Unis)

SKU-19322