Mercado global de comunicaciones unificadas como servicio: tendencias de la industria y pronóstico hasta 2029

Análisis y tamaño del mercado de las comunicaciones unificadas como servicio

Un modelo de distribución típico en el que un proveedor puede ofrecer una variedad de aplicaciones de comunicación y colaboración, así como los servicios asociados, a sus clientes a través de Internet, utilizando bloques IP como contenedores para pequeñas unidades de información. La tenencia única y la tenencia múltiple son dos enfoques mediante los cuales el modelo de distribución llega a sus clientes. Se espera que las tendencias organizacionales hacia la movilidad y el uso de dispositivos propios (BYOD), así como las demandas de soporte de servicio continuo, impulsen cambios en este mercado.

Data Bridge Market Research analiza que el mercado de las comunicaciones unificadas como servicio se valoró en 46.890 millones de dólares en 2021 y se espera que alcance el valor de 216.170 millones de dólares en 2029, con una CAGR del 21,05 % durante el período de pronóstico de 2022 a 2029. Además de los conocimientos del mercado, como el valor de mercado, la tasa de crecimiento, los segmentos del mercado, la cobertura geográfica, los actores del mercado y el escenario del mercado, el informe de mercado seleccionado por el equipo de Data Bridge Market Research incluye un análisis profundo de expertos, análisis de importación/exportación, análisis de precios, análisis de consumo de producción y análisis pestle.

Alcance y segmentación del mercado de las comunicaciones unificadas como servicio

Market Definition

Unified communication-as-a-service (UCaaS) is a delivery model. Various applications, collaboration, and communication services are generally outsourced to a third-party provider and then delivered over a network in this model. These include enterprise messaging, telephony presence technology, and video conferencing. Many businesses widely use it to improve business processes by streamlining communication. It adds scalability and flexibility to core business tasks.

Global Unified Communication as a Service Market Dynamics

Drivers

• growing trend of BYOD is capitalising market growth

The rise in demand for BYOD (bring your own device) systems in the corporate sector, where employees are told to bring their own device to work rather than rely on the company's hardware, is expected to drive market growth over the forecast period. Bring your own device policy also provide a strong central communication technology, allowing for convenient and easy communication between various parts of the organisation. Another factor that is expected to aid market growth is the growing acceptance of cloud services by major organisations, owing to their ability to provide employees with real-time monitoring and resource efficiency features.

• Growing focus on integrating devices with advanced analytical tools

With the rise of the internet of things (IoT), businesses are increasingly focusing on integrating devices and data with advanced analytical tools, resulting in a self-sufficient work environment. In addition, ongoing technological developments include an expanded product portfolio of mobile unified communication infrastructure vendors, who provide third-party Fixed Mobile Convergence (FMC) and SIP apps to the market. Furthermore, the pervasiveness of smartphones has prompted unified communication vendors to create mobile unified communication apps that are compatible with smartphones.

Furthermore, widespread use of IP phones for facilitating real-time enterprise communication is evident in many parts of the world. IP phones act as multimedia endpoints, introducing various system features such as voice communication, video communication, and synchronous communication, catalysing global unified communication market growth.

Opportunity

The rise of cloud and as-a-service models, as well as rising pay-as-you-go models for end users, low cost of ownership of UCaaS models, and technological proliferation in UCaaS systems, are key factors driving the unified communication as a service market.

Restraints

However, rising security concerns about cloud-based deployment and a lack of interoperability are among the major factors limiting market growth and further challenging the unified communication as a service market during the forecast period.

This unified communication as a service market report provides details of new recent developments, trade regulations, import-export analysis, production analysis, value chain optimization, market share, impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on the unified communication as a service market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.

COVID-19 Impact on Unified Communication as a Service Market

The COVID-19 pandemic has affected every industry, and as a result of social distancing norms, organisations are shifting toward digitalization to ensure the safety of their employees. Restrictions put in place to stop the virus's spread have forced organisations to reconsider the future of work and what it might look like for employees. Many companies that did not have work-from-home policies scrambled to implement them in the aftermath of COVID-19, which many experts predict will continue into the post-COVID-19 period. Due to the current remote working mandates, the adoption of integrated UCaaS platforms has increased in the pandemic. Thus, demand for UCaaS is expected to rise by 10.3% to 12.8% year on year between 2019 and 2021. Due to the COVID-19, video conferencing, and web conferencing, many employees have begun working from home.

Recent Development

• In July 2022 to expand its mobile network business into an enterprise, Ericsson acquired Vonage Holdings Corp., a provider of Unified Communications-as-a-Service (UCaaS) and Contact Center as a Service (CCaaS). Ericsson will be able to offer a full suite of communications solutions, including Communications Platform as a Service (CPaaS), CCaaS, and UCaaS, as a result of the acquisition.
• In March 2022 Sangoma Technologies Corporation, a provider of cloud-based UcaaS solutions, acquired NetFortris Corporation, a provider of UCaaS and cloud-based MSP solutions. Sangoma expects the acquisition to help it expand its cloud-based services by integrating new MSP capabilities.
• In March 2022, Microsoft announced plans to launch Microsoft Teams Connect shared channels with the integration of Microsoft 365 Business, Enterprise, and Education subscriptions. In Microsoft Teams Connect, the company added new channels to the existing standard and private channels. Users can use a shared channel to invite others to a specific channel without adding them to a team.

Global Unified Communication as a Service Market Scope

The unified communication as a service market is segmented on the basis of component, deployment, organization site and end-use. The growth amongst these segments will help you analyse meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.

Component   

• Telephony
• Unified Messaging
• Conferencing
• Collaboration Platforms and Applications

Deployment

• Private cloud services
• Public cloud services

Organization size

• Small and medium sized enterprises
• Large Enterprises

End-Use

• Banking Financial Services and Insurance (BFSI)
• Healthcare
• IT Enabled Services and Telecommunication
• Retail and Consumer Goods
• Transportation and Logistics
• Travel and Hospitality
• Automotive
• Public Sector
• Others

Unified Communication as a Service Market Regional Analysis/Insights

The unified communication as a service market is analysed and market size insights and trends are provided by country, component, deployment, organization site and end-use as referenced above.

The countries covered in the unified communication as a service market report are U.S., Canada and Mexico in North America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Rest of Europe in Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), Brazil, Argentina and Rest of South America as part of South America

North America is expected to have the largest share of the Unified Communication-as-a-Service (UCaaS) market. The regions increased adoption of telepresence systems, advanced business solutions, and Bring Your Own Device (BYOD) can be attributed to the market's growth. Businesses throughout the region are implementing advanced unified communication services such as conferencing, unified messaging, enterprise telephony, and instant messaging. In North America, the use of contact centre capabilities such as auto-attendant, call routing, interactive voice response, and CRM integrations is also increasing.

Se espera que Asia-Pacífico tenga la CAGR más alta en el mercado de comunicaciones unificadas como servicio (UCaaS) durante el período de pronóstico debido a un aumento en la demanda de servicios de comunicación basados ​​en Internet entre las PYME de la región. La adopción de servicios de comunicaciones unificadas y tecnologías en la nube como las comunicaciones unificadas VoIP y las conferencias de voz y video se encuentran entre las tendencias de la industria UCaaS en Asia Pacífico.

La sección de países del informe también proporciona factores de impacto de mercado individuales y cambios en la regulación del mercado que afectan las tendencias actuales y futuras del mercado. Los puntos de datos como el análisis de la cadena de valor ascendente y descendente, las tendencias técnicas y el análisis de las cinco fuerzas de Porter, los estudios de casos son algunos de los indicadores utilizados para pronosticar el escenario del mercado para países individuales. Además, la presencia y disponibilidad de marcas globales y sus desafíos enfrentados debido a la competencia grande o escasa de las marcas locales y nacionales, el impacto de los aranceles nacionales y las rutas comerciales se consideran al proporcionar un análisis de pronóstico de los datos del país.   

Análisis del panorama competitivo y de la cuota de mercado de las comunicaciones unificadas como servicio

El panorama competitivo del mercado de las comunicaciones unificadas como servicio proporciona detalles por competidor. Los detalles incluidos son una descripción general de la empresa, las finanzas de la empresa, los ingresos generados, el potencial de mercado, la inversión en investigación y desarrollo, las nuevas iniciativas de mercado, la presencia global, los sitios e instalaciones de producción, las capacidades de producción, las fortalezas y debilidades de la empresa, el lanzamiento de productos, la amplitud y variedad de productos, y el dominio de las aplicaciones. Los puntos de datos anteriores proporcionados solo están relacionados con el enfoque de las empresas en relación con el mercado de las comunicaciones unificadas como servicio.

Algunos de los principales actores que operan en el mercado de comunicaciones unificadas como servicio son:

• Amazon Web Services, Inc. (Estados Unidos)
• Cisco Systems Inc., (Estados Unidos)
• Corporación NTT DATA (Japón)
• Compañía de tecnología DXC (Estados Unidos)
• VMware, Inc. (Estados Unidos)
• TECNOLOGÍA RACKSPACE (EE. UU.)
• Informatica (Estados Unidos)
• IBM Corporation (Estados Unidos)
• Microsoft (Estados Unidos)
• Siemens (Alemania)
• ANSYS, Inc. (Estados Unidos)
• SAP SE (Alemania)
• Robert Bosch GmbH (Alemania)
• NetApp (Estados Unidos)
• Atos SE (Estados Unidos)
• Fujitsu (Japón)
• CenturyLink (Estados Unidos)
• Hewlett Packard Enterprise Development LP (Estados Unidos)
• Dell Inc., (Estados Unidos)
• Oracle (Estados Unidos)
• Google LLC (Estados Unidos)
• Atos SE (Francia)
• TECNOLOGÍA KELLTON (India)

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