Middle East and Africa Digital Experience Platform Market, By Component (Platform, Services), Deployment Model (Cloud, On Premises), Organization Size (Small & Medium Enterprise, Large Enterprise), Application (Business to Customer, Business to Business), Vertical (Retail, BFSI, Travel & Hospitality, IT & Telecom, Healthcare, Manufacturing, Media and Entertainment, Education)– Industry Trends and Forecast to 2029
Market Analysis and Size
The advancement of content management software and its combination with various technologies such as IoT, virtual reality, and enhanced graphics is assisting enterprises to provide lively experiences to customers. Sectors such as BFSI have incorporated DXPs in order to provide personalised banking experiences to its customers via its official application, portals, and websites, making banking easier.
Data Bridge Market Research analyses that the digital experience platform market was valued at USD 2981.53 million in 2021 and is expected to reach the value of USD 9774.69 million by 2029, at a CAGR of 16.00% during the forecast period of 2022 to 2029.
Market Definition
A digital experience platform (DXP) is a well-integrated and cohesive set of technologies that enables the creation, management, delivery, and optimization of contextualised digital experiences across multi experience customer journeys. A DXP can provide optimal digital experiences to a wide range of constituents, including consumers, partners, employees, citizens, and students, as well as help ensure continuity throughout the entire customer lifetime journey. It provides presentation orchestration, which connects capabilities from various applications to create seamless digital experiences. Through API-based integrations with adjacent technologies, a DXP becomes a part of a digital business ecosystem.
Report Scope and Market Segmentation
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Report Metric
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Details
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Forecast Period
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2022 to 2029
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Base Year
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2021
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Historic Years
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2020 (Customizable to 2014 - 2019)
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Quantitative Units
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Revenue in USD Million, Volumes in Units, Pricing in USD
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Segments Covered
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Component (Platform, Services), Deployment Model (Cloud, On Premises), Organization Size (Small & Medium Enterprise, Large Enterprise), Application (Business to Customer, Business to Business), Vertical (Retail, BFSI, Travel & Hospitality, IT & Telecom, Healthcare, Manufacturing, Media and Entertainment, Education)
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Countries Covered
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Saudi Arabia, U.A.E., South Africa, Israel, Egypt, Rest of Middle East and Africa
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Market Players Covered
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Xandr Inc.(U.S), Verizon (U.S), Kayzen (China), NextRoll, Inc. (U.S), Google (U.S), Adobe (U.S), Magnite, Inc (U.S), MediaMath (U.S), IPONWEB Limited (U.S), VOYAGE GROUP (Japan), Integral Ad Science Inc.(Denmark), The Trade Desk (U.S), Connexity (U.S), Centro, Incorporated (U.S), RhythmOne, LLC (U.S)
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Opportunities
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Digital Experience Platform Market Dynamics
Drivers
- Increased cloud based solution across various enterprises
One of the major factors driving the growth of the digital experience platform market is the increased deployment of cloud-based solutions across various enterprises. Increased company initiatives to deliver personalised, optimised, and integrated user engagement and experience across multiple marketing channels, as well as increased demand for platforms to understand customers' immediate needs, are driving market growth.
- Rising adoption of digital experience platforms to reach customer base across multiple levels
The increased adoption of digital experience platforms (DXPs) by marketers for the purpose of seamlessly reaching customers across multiple digital devices and promoting cross-selling and upselling, as well as high usage due to accurate data obtained through DXP used for marketing and customer engagement, all have an impact on the market. Furthermore, use to reduce customer churn rate, rise in demand for big data analytics, urbanisation and digitization, and preference for Omni channel approach all have a positive impact on the digital experience platform market. Furthermore, the rise in demand for personalised experiences for each customer in real time, as well as the implementation of advanced technologies such as AI, data analytics, and cloud computing, will provide profitable opportunities to market participants during the forecast period.
Opportunity
The widespread use of self-service and interactive kiosks for financial services such as internet banking and mobile banking is expected to drive the adoption of digital experience platforms by banks, financial institutions, and non-banking financial companies (NBFCs). As the digital experience platform eliminates siloed systems, many organisations have begun to deploy DXP to improve their customer interaction and engagement strategies in order to compete with market leaders.
Restraints
On the other hand, the difficulties in integrating omni-channel-generated data, as well as concerns about unclear ROI data are expected to stymie market growth. Integration issues with various software are expected to pose a challenge to the digital experience platform market during the forecast period.
This digital experience platform market report provides details of new recent developments, trade regulations, import-export analysis, production analysis, value chain optimization, market share, impact of domestic and localized market players, analyses opportunities in terms of emerging revenue pockets, changes in market regulations, strategic market growth analysis, market size, category market growths, application niches and dominance, product approvals, product launches, geographic expansions, technological innovations in the market. To gain more info on the digital experience platform market contact Data Bridge Market Research for an Analyst Brief, our team will help you take an informed market decision to achieve market growth.
COVID-19 Impact on Digital Experience Platform Market
There was an unavoidable surge in the field of digital platforms and technologies during the Covid-19 pandemic years. These steps paved the way for new work and life models, providing a significant impetus for the digitization of all business operations. During the lockdown period, the majority of market players in every field focused on improving their digital platform experience for their customers. Massive investment in DXP content management by online service providers created new opportunities for the development and growth of the digital experience platform market size. However, because the success of any customer engagement service is dependent on the availability of products or services, Covid-19 did have some negative effects on commerce experience management platforms.
Recent Development
- Adobe collaborated with ServiceNow, a leading cloud computing company, to develop an industry-first solution for integrating digital experience data with customer data. Customers would benefit from seamless digital workflows and personalised CXs across all touchpoints.
- Oracle partnered with TWINSET, an Italian clothing brand, in March 2019 to provide the company with Oracle Retail's modern Point-of-Service (POS) technology. This technology would help to improve customer experience at TWINSET stores by providing all transactional details to in-store staff, allowing them to recommend necessary styling and information about the latest merchandise, among other things.
- SAP acquired Qualtrics International, one of the world's pioneers of experience management software, in January 2019. This acquisition would aid SAP in accelerating CX solutions by combining experience and operational data.
Middle East and Africa Digital Experience Platform Market Scope
The digital experience platform market is segmented on the basis of component, deployment model, organization size, application and vertical. The growth amongst these segments will help you analyze meagre growth segments in the industries and provide the users with a valuable market overview and market insights to help them make strategic decisions for identifying core market applications.
Component
- Platform
- Services
Product Type
- Customer Identity Management Software
- Transaction Monitoring Software
- Currency Transaction Reporting Software
- Compliance Management Software
- Others
Organization size
- Large Organization
- Small & Medium Organization
Deployment
- On-premise
- Cloud
Application
- Business to Customer
- Business to Business
Vertical
- Retail
- BFSI
- Travel & Hospitality
- IT & Telecom
- Healthcare
- Manufacturing
- Media and Entertainment
- Education
Digital Experience Platform Market Regional Analysis/Insights
The digital experience platform market is analysed and market size insights and trends are provided by country, component, deployment model, organization size, application and vertical as referenced above.
The countries covered in the digital experience platform market report are Saudi Arabia, U.A.E., South Africa, Israel, Egypt, Rest of Middle East and Africa.
South Africa dominates the Middle East and Africa digital experience platform market due to the country's rapid growth in the retail and manufacturing sectors, as well as its high DXP adoption rate among all countries in the region.
The country section of the report also provides individual market impacting factors and changes in market regulation that impact the current and future trends of the market. Data points like down-stream and upstream value chain analysis, technical trends and porter's five forces analysis, case studies are some of the pointers used to forecast the market scenario for individual countries. Also, the presence and availability of Middle East and Africa brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of domestic tariffs and trade routes are considered while providing forecast analysis of the country data.
Competitive Landscape and Digital Experience Platform Market Share Analysis
The digital experience platform market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, Middle East and Africa presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies' focus related to digital experience platform market.
Some of the major players operating in the digital experience platform market are:
- Xandr Inc.(U.S)
- Verizon (U.S)
- Kayzen (China)
- NextRoll, Inc. (U.S)
- Google (U.S)
- Adobe (U.S)
- Magnite, Inc (U.S)
- MediaMath (U.S)
- IPONWEB Limited (U.S)
- VOYAGE GROUP (Japan)
- Integral Ad Science Inc.(Denmark)
- The Trade Desk (U.S)
- Connexity (U.S).
- Centro, Incorporated (U.S)
- RhythmOne, LLC (U.S)
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