Global Customer Relationship Management Crm Market
Market Size in USD Billion
CAGR :
%

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2025 –2032 |
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USD 224.95 Billion |
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USD 296.22 Billion |
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Global Customer Relationship Management (CRM) Market Segmentation, By Component (Software and Service), Deployment Model (On-premise, Cloud, and Hybrid), Organization size (Large Scale and Small and Medium Size Enterprise), Application (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, and Others), Industry Vertical (BFSI, Healthcare, Energy and Utility, IT and Telecommunication, Retail and E-commerce, Manufacturing, Government and Defence, Media and Entertainment, and Others) – Industry Trends and Forecast to 2032.
Customer Relationship Management (CRM) Market Size
- The global customer relationship management (CRM) market was valued at USD 224.95 million in 2024 and is expected to reach USD 296.22 billion by 2032
- During the forecast period of 2025 to 2032 the market is likely to grow at a CAGR of 3.50%, primarily driven by the increasing adoption of AI-powered CRM solutions
- This growth is driven by factors such as the growing need for businesses to enhance customer engagement, streamline communication, and improve customer satisfaction
Customer Relationship Management (CRM) Market Analysis
- Customer relationship management is a technology and strategy used by businesses to manage and analyze customer interactions and data throughout the customer lifecycle
- The customer relationship management market has been steadily growing, driven by the increasing need for businesses to strengthen their customer relationships and improve overall efficiency. The market is expected to continue expanding as companies prioritize customer-centric strategies
- The market is experiencing a shift towards cloud-based solutions, as businesses look for scalable, cost-effective, and flexible options. Cloud solutions allow companies to access real-time customer data, providing them with a competitive edge in managing interactions and enhancing customer experiences
- Artificial intelligence and machine learning are becoming integral parts of CRM solutions, offering enhanced automation and predictive analytics. These technologies help businesses anticipate customer needs, optimize sales processes, and improve customer retention
- Integration of social media platforms with CRM systems has become a key trend, allowing companies to engage with customers directly on popular channels. Social CRM helps businesses monitor customer sentiments and respond quickly to customer inquiries or issues, fostering better customer loyalty
- For instance, companies such as Salesforce and Microsoft are leading the way in AI-powered CRM solutions, offering tools that integrate with various social media platforms and enable personalized customer interactions
Report Scope and Customer Relationship Management (CRM) Market Segmentation
Attributes |
Customer Relationship Management (CRM) Key Market Insights |
Segments Covered |
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Countries Covered |
North America
Europe
Asia-Pacific
Middle East and Africa
South America
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Key Market Players |
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Market Opportunities |
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Value Added Data Infosets |
In addition to the market insights such as market value, growth rate, market segments, geographical coverage, market players, and market scenario, the market report curated by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and pestle analysis. |
Customer Relationship Management (CRM) Market Trends
“Increasingly being integrated with artificial intelligence to automate processes”
- Customer relationship management solutions are increasingly being integrated with artificial intelligence to automate processes and offer personalized customer interactions. This shift is making CRM systems more efficient, capable of anticipating customer needs and delivering tailored experiences in real time
- The demand for cloud-based CRM platforms is rising rapidly as businesses seek flexible, scalable solutions. Cloud CRM offers the advantage of easy access to data from anywhere, supporting collaboration and improving customer service by providing real-time insights
- Mobile CRM applications are becoming more popular, allowing sales teams and customer service agents to access customer data and manage relationships from their smartphones or tablets. This mobile shift is enhancing workforce productivity and enabling businesses to engage customers on the go
- Companies are focusing on integrating social media into CRM systems to improve customer interaction. Social media platforms provide valuable insights into customer sentiments and preferences, allowing businesses to create more effective marketing strategies and resolve issues more efficiently
- For instance, Salesforce’s integration with social media channels allows companies to track customer conversations and resolve issues directly within the CRM, enhancing customer satisfaction and fostering long-term loyalty
Customer Relationship Management (CRM) Market Dynamics
Driver
“Increasing Demand for Personalization and Customer Engagement”
- CRM systems collect and analyze customer data such as interactions, purchase history, and preferences, allowing businesses to create detailed customer profiles for more relevant engagement and service delivery
- For instance, Amazon uses CRM systems to recommend products based on customers' browsing and purchasing history, which significantly boosts sales and customer satisfaction
- By leveraging data from CRM systems, companies can design more effective and targeted marketing campaigns, deliver personalized product recommendations, and offer promotions that resonate with individual customers, boosting engagement and sales
- Personalizing customer experiences through CRM systems has been shown to increase customer satisfaction, leading to improved retention rates and higher lifetime value, as businesses are able to create long-term relationships with their customers
- For instance, Netflix uses its CRM to recommend shows based on viewing habits, leading to higher engagement and customer loyalty, which ultimately boosts retention and customer lifetime value
- Leading CRM platforms such as Salesforce and HubSpot integrate artificial intelligence and machine learning to analyze customer data and provide more personalized interactions, enabling businesses to anticipate customer needs and deliver highly relevant experiences at scale
Opportunity
“Adoption of Cloud-Based CRM Solutions”
- The rapid adoption of cloud-based CRM solutions presents a major opportunity for growth in the market. Cloud technology provides scalability, flexibility, and lower upfront costs, making it particularly attractive for businesses of all sizes, especially small and medium enterprises (SMEs)
- Accessibility and Collaboration: Cloud-based CRM systems enable businesses to access customer data from anywhere, supporting remote work and enhancing collaboration across teams. This flexibility allows businesses to streamline operations and improve communication
- Cost Efficiency and Security: Cloud CRM solutions offer regular updates, better security, and reduced IT maintenance costs compared to traditional on-premise systems. These features make cloud-based CRMs an attractive option for businesses seeking cost-effective and secure solutions
- Integration with Other Applications: As businesses move to cloud-based solutions, there is a growing need for CRM platforms to integrate with other cloud applications such as marketing automation, sales tools, and social media platforms. This integration improves overall functionality and creates a unified customer experience across touchpoints
- For instance, Companies such as Salesforce and Microsoft Dynamics 365 are leading the way in cloud-based CRM solutions. These platforms offer a comprehensive suite of tools for customer relationship management, marketing automation, and analytics, fueling the growth of the cloud CRM market and driving innovation
Restraint/Challenge
“Data Privacy and Security Concerns”
- A major restraint for the CRM market is the growing concern over the privacy and security of sensitive customer data. As CRM systems store vast amounts of personal information, businesses must ensure this data is adequately protected against breaches and cyberattacks
- Increasing scrutiny from data privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and similar laws in other regions makes it challenging for businesses to remain compliant. These regulations impose strict guidelines on how customer data should be handled, creating potential legal risks for businesses that fail to comply
- Data breaches or non-compliance with privacy laws can result in significant financial penalties, reputational damage, and legal consequences, further discouraging businesses from fully embracing CRM systems
- For Instances, In 2020, Marriott International was fined USD 124 million by the UK's Information Commissioner's Office for a data breach that exposed the personal details of approximately 339 million guests. This incident demonstrated the severe consequences businesses face when CRM systems are not properly secured
- To safeguard sensitive customer information, businesses must invest in advanced cybersecurity measures, including encryption technologies. The evolving nature of cyber threats makes it challenging for businesses to continuously protect data and maintain the integrity of CRM systems
- Industries such as healthcare, finance, and retail, which handle highly sensitive customer information, face additional challenges in adopting CRM systems due to heightened concerns over data protection and security. These concerns hinder CRM adoption in these sectors, despite the benefits of CRM solutions
Customer Relationship Management (CRM) Market Scope
The market is segmented on the basis of component, deployment mode, organizational size, application, and industry vertical
Segmentation |
Sub-Segmentation |
By Component |
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By Deployment Mode |
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By Organizational Size |
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By Application |
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By Industry Vertical |
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Customer Relationship Management (CRM) Market Regional Analysis
“North America is the Dominant Region in the Market”
- North America currently dominates the CRM market, driven by the high adoption rate of CRM solutions across various industries such as BFSI, healthcare, retail, and IT
- The U.S. leads the region with a strong presence of key CRM solution providers such as Salesforce, Microsoft, and Oracle
- The focus on advanced technology and increasing demand for customer engagement solutions is accelerating CRM adoption in this region, contributing to its market leadership
“Asia-Pacific is Projected to Register the Highest Growth Rate”
- The Asia-Pacific region is expected to be the fastest-growing market for CRM solutions
- This growth is fueled by the rapid digital transformation in countries such as India, China, and Japan, where businesses are increasingly leveraging cloud-based CRM systems to streamline operations and improve customer interactions
- The rise of small and medium-sized enterprises (SMEs) in these countries further boosts the adoption of CRM solutions, making APAC a high-growth region in the coming years
Customer Relationship Management (CRM) Market Share
The market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies' focus related to market
The Major Market Leaders Operating in the Market Are:
- Acquia, Inc (U.S.)
- Amdocs (U.S.)
- IBM (U.S.)
- Jive Software, LLC(U.S.)
- Microsoft (U.S.)
- Oracle (U.S.)
- Hewlett Packard Enterprise Development LP (U.S.)
- Pegasystems Inc. (U.S.)
- Ramco Systems. (India)
- SAGE Publications (U.S.)
- Salesforce, Inc. (U.S.)
- Aurea, Inc. (U.S.)
- Insightly, Inc. (U.S.)
- SAP SE (Germany)
- SugarCRM Inc. (U.S.)
Latest Developments in Global Customer Relationship Management (CRM) Market
- In 2023, Salesforce announced its 'Sales Planning' solution, aimed at streamlining the creation of comprehensive plans using CRM data. This Sales Cloud offering facilitates efficient distribution of territories, compensation, and quotas, empowering organizations to enhance their growth strategies
- In 2023, Genesys and Salesforce, Inc. forged a strategic collaboration to amalgamate bots, communication channels, and data, enhancing both employee and customer experiences. This collaboration will introduce AI-powered CRM solutions, named CX Cloud and Genesys Cloud CX, integrating Salesforce Service Cloud and Genesys technologies
- In 2023, Creatio and zolution, a CRM consultancy firm in Singapore, joined forces to deploy Creatio's no-code platform for automating workflows. This collaboration aims to optimize CRM strategies for zolution's clients, ultimately enhancing customer engagement and operational efficiency
- In 2022, SAP SE announced a collaboration with Sri Lankan conglomerate Lanka Walltiles to revolutionize its business processes using S/4 HANA cloud. Leveraging SAP's S/4 HANA, Lanka Walltiles aims to automate operations and streamline data-driven decision-making across customer-centric, partner, and employee experiences
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Table of Content
1. INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKET DEFINITION
1.3 OVERVIEW OF GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET
1.4 CURRENCY AND PRICING
1.5 LIMITATION
1.6 MARKETS COVERED
2. MARKET SEGMENTATION
2.1 KEY TAKEAWAYS
2.2 ARRIVING AT THE GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET
2.2.1 VENDOR POSITIONING GRID
2.2.2 TECHNOLOGY LIFE LINE CURVE
2.2.3 MARKET GUIDE
2.2.4 COMPANY POSITIONING GRID
2.2.5 COMAPANY MARKET SHARE ANALYSIS
2.2.6 MULTIVARIATE MODELLING
2.2.7 TOP TO BOTTOM ANALYSIS
2.2.8 STANDARDS OF MEASUREMENT
2.2.9 VENDOR SHARE ANALYSIS
2.2.10 DATA POINTS FROM KEY PRIMARY INTERVIEWS
2.2.11 DATA POINTS FROM KEY SECONDARY DATABASES
2.3 GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET: RESEARCH SNAPSHOT
2.4 ASSUMPTIONS
3. MARKET OVERVIEW
3.1 DRIVERS
3.2 RESTRAINTS
3.3 OPPORTUNITIES
3.4 CHALLENGES
4. EXECUTIVE SUMMARY
5. PREMIUM INSIGHTS
5.1 PORTER’S FIVE FORCES ANALYSIS
5.2 REGULATORY STANDARDS
5.3 INDUSTRY ANALYSIS & FUTURISTIC SCENARIO
5.4 PENETRATION AND GROWTH POSPECT MAPPING
5.5 NEW BUSINESS AND EMERGING BUSINESS'S REVENUE OPPORTUNITIES
5.6 TECHNOLOGY ANALYSIS
5.6.1 KEY TECHNOLOGIES
5.6.2 COMPLEMENTARY TECHNOLOGIES
5.6.3 ADJACENT TECHNOLOGIES
5.7 TECHNOLOGY MATRIX
5.8 CHALLENGES
5.9 INHOUSE IMPLEMENTATION/OUTSOURCED (THIRD PARTY) IMPLEMENTATION
5.9.1 CUSTOMER BASE
5.9.2 SERVICE POSITIONING
5.9.3 CUSTOMER FEEDBACK/RATING (B2B OR B2C)
5.9.4 APPLICATION REACH
5.9.5 SERVICE PLATFORM MATRIX
6. COMPANY COMPARATIVE ANALYSIS
7. COMPANY SERVICE PLATFORM MATRIX
7.1 USED CASES & ITS ANALYSIS
7.2 PRICING ANALYSIS BASED ON SALES, MARKETING & CUSTOMER SERVICE
8. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, BY OFFERING
8.1 OVERVIEW
8.2 SOLUTION
8.2.1 BY TYPE
8.2.1.1. OUTSOURCED SOLUTIONS
8.2.1.2. OFF-THE-SHELF SOLUTIONS
8.2.1.3. CUSTOM SOFTWARE
8.2.1.4. MANAGED SOLUTION
8.2.2 BY APPLICATION
8.2.2.1. CONTACT MANAGEMENT
8.2.2.2. SALES MANAGEMENT
8.2.2.3. WORKFLOW AUTOMATION
8.2.2.4. LEAD MANAGEMENT
8.2.2.5. HUMAN RESOURCE MANAGEMENT (HRM)
8.2.2.6. PIPELINE MANAGEMENT
8.2.2.7. EMAIL MANAGEMENT
8.2.2.8. OTHERS
8.2.2.9. OTHERS
8.3 SERVICES
8.3.1 PROFESSIONAL SERVICES
8.3.1.1. CONSULTING & TRAINING
8.3.1.2. IMPLEMENTATION & INTEGRATION
8.3.1.3. SUPPORT & MAINTENANCE
8.3.2 MANAGED SERVICES
8.4 SOFTWARE
8.4.1 COLLABORATIVE CRM
8.4.1.1. TYPE
8.4.1.1.1. CONTACT MANAGEMENT
8.4.1.1.2. CHANNEL MANAGEMENT
8.4.1.2. COMPONENTS
8.4.1.2.1. CENTRALIZED CUSTOMER DATABASE
8.4.1.2.2. COMMUNICATION TOOLS
8.4.1.2.3. TASK AND ACTIVITY MANAGEMENT
8.4.1.2.4. DOCUMENT AND FILE SHARING
8.4.1.2.5. WORKFLOW AUTOMATION
8.4.1.2.6. OTHERS
8.4.2 OPERATIONAL CRM
8.4.2.1. COMPONENTS
8.4.2.1.1. MARKETING AUTOMATION
8.4.2.1.2. SALES AUTOMATION
8.4.2.1.3. CUSTOMER SERVICE
8.4.3 ANALYTICAL CRM
9. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, BY ORGANIZATION SIZE
9.1 OVERVIEW
9.2 SMALL & MEDIUM SIZE ORGANIZATION
9.2.1 BY DEPLOYMENT MODE
9.2.1.1. CLOUD
9.2.1.2. ON-PREMISES
9.2.1.3. HYBRID
9.3 LARGE SIZE ORGANIZATION
9.3.1 BY DEPLOYMENT MODE
9.3.1.1. CLOUD
9.3.1.2. ON-PREMISES
9.3.1.3. HYBRID
10. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, BY DEPLOYMENT MODE
10.1 OVERVIEW
10.2 CLOUD
10.3 ON-PREMISES
10.4 HYBRID
11. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, BY CRM TYPE
11.1 OVERVIEW
11.2 SALES CRM
11.3 MARKETING CRM
11.3.1 SOCIAL MARKETING
11.3.2 EMAIL MARKETING
11.3.3 CONTENT MARKETING
11.3.4 OTHERS
11.4 SERVICE CRM
11.5 OTHERS
12. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, BY DEPLOYMENT ARCHITECTURE
12.1 OVERVIEW
12.2 MULTI-TENANT ARCHITECTURE
12.3 SINGLE-TENANT ARCHITECTURE
13. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, BY BUSINESS MODEL
13.1 OVERVIEW
13.2 B2B
13.3 B2C
14. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, BY PRICING MODEL
14.1 OVERVIEW
14.2 FREE PLAN
14.3 SUBSCRIPTION BASED
14.3.1 MONTHLY SUBSCRIPTION
14.3.2 ANNUAL SUBSCRIPTION
15. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, BY APPLICATION
15.1 OVERVIEW
15.2 CUSTOMER SERVICE
15.2.1 CUSTOMER SUPPORT
15.2.2 INQUIRIES AND ISSUE RESOLUTION
15.2.3 OTHERS
15.3 CUSTOMER EXPERIENCE MANAGEMENT (CXM)
15.3.1 LOYALTY AND RETENTION
15.3.2 LEAD GENERATION
15.3.3 CONVERSIONS
15.4 CRM ANALYTICS
15.5 MARKETING AUTOMATION
15.5.1 EMAIL CAMPAIGNS
15.5.2 CONTENT MANAGEMENT
15.5.3 OTHERS
15.6 SALESFORCE AUTOMATION
15.7 OTHERS
16. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, BY INDUSTRY VERTICAL
16.1 OVERVIEW
16.2 BFSI
16.2.1 BY OFFERING
16.2.1.1. SOLUTION
16.2.1.2. SERVICES
16.2.1.3. SOFTWARE
16.3 HEALTHCARE
16.3.1 BY OFFERING
16.3.1.1. SOLUTION
16.3.1.2. SERVICES
16.3.1.3. SOFTWARE
16.4 ENERGY AND UTILITY
16.4.1 BY OFFERING
16.4.1.1. SOLUTION
16.4.1.2. SERVICES
16.4.1.3. SOFTWARE
16.5 IT AND TELECOMMUNICATION
16.5.1 BY OFFERING
16.5.1.1. SOLUTION
16.5.1.2. SERVICES
16.5.1.3. SOFTWARE
16.6 RETAIL AND E-COMMERCE
16.6.1 BY OFFERING
16.6.1.1. SOLUTION
16.6.1.2. SERVICES
16.6.1.3. SOFTWARE
16.7 MANUFACTURING
16.7.1 BY OFFERING
16.7.1.1. SOLUTION
16.7.1.2. SERVICES
16.7.1.3. SOFTWARE
16.8 GOVERNMENT AND DEFENSE
16.8.1 BY OFFERING
16.8.1.1. SOLUTION
16.8.1.2. SERVICES
16.8.1.3. SOFTWARE
16.9 MEDIA AND ENTERTAINMENT
16.9.1 BY OFFERING
16.9.1.1. SOLUTION
16.9.1.2. SERVICES
16.9.1.3. SOFTWARE
16.10 OTHERS
17. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, BY GEOGRAPHY
GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, (ALL SEGMENTATION PROVIDED ABOVE IS REPRESENTED IN THIS CHAPTER BY COUNTRY)
17.1 NORTH AMERICA
17.1.1 U.S.
17.1.2 CANADA
17.1.3 MEXICO
17.2 EUROPE
17.2.1 GERMANY
17.2.2 FRANCE
17.2.3 U.K.
17.2.4 ITALY
17.2.5 SPAIN
17.2.6 RUSSIA
17.2.7 TURKEY
17.2.8 BELGIUM
17.2.9 NETHERLANDS
17.2.10 NORWAY
17.2.11 FINLAND
17.2.12 SWITZERLAND
17.2.13 DENMARK
17.2.14 SWEDEN
17.2.15 POLAND
17.2.16 REST OF EUROPE
17.3 ASIA PACIFIC
17.3.1 JAPAN
17.3.2 CHINA
17.3.3 SOUTH KOREA
17.3.4 INDIA
17.3.5 AUSTRALIA
17.3.6 NEW ZEALAND
17.3.7 SINGAPORE
17.3.8 THAILAND
17.3.9 MALAYSIA
17.3.10 INDONESIA
17.3.11 PHILIPPINES
17.3.12 TAIWAN
17.3.13 VIETNAM
17.3.14 REST OF ASIA PACIFIC
17.4 SOUTH AMERICA
17.4.1 BRAZIL
17.4.2 ARGENTINA
17.4.3 REST OF SOUTH AMERICA
17.5 MIDDLE EAST AND AFRICA
17.5.1 SOUTH AFRICA
17.5.2 EGYPT
17.5.3 SAUDI ARABIA
17.5.4 U.A.E
17.5.5 OMAN
17.5.6 BAHRAIN
17.5.7 ISRAEL
17.5.8 KUWAIT
17.5.9 QATAR
17.5.10 REST OF MIDDLE EAST AND AFRICA
18. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET,COMPANY LANDSCAPE
18.1 COMPANY SHARE ANALYSIS: GLOBAL
18.2 COMPANY SHARE ANALYSIS: NORTH AMERICA
18.3 COMPANY SHARE ANALYSIS: EUROPE
18.4 COMPANY SHARE ANALYSIS: ASIA PACIFIC
18.5 MERGERS & ACQUISITIONS
18.6 NEW PRODUCT DEVELOPMENT AND APPROVALS
18.7 EXPANSIONS
18.8 REGULATORY CHANGES
18.9 PARTNERSHIP AND OTHER STRATEGIC DEVELOPMENTS
19. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, SWOT & DBMR ANALYSIS
20. GLOBAL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MARKET, COMPANY PROFILE
20.1 MICROSOFT
20.1.1 COMPANY SNAPSHOT
20.1.2 REVENUE ANALYSIS
20.1.3 PRODUCT PORTFOLIO
20.1.4 RECENT DEVELOPMENT
20.2 SAP
20.2.1 COMPANY SNAPSHOT
20.2.2 REVENUE ANALYSIS
20.2.3
20.2.4 PRODUCT PORTFOLIO
20.2.5 RECENT DEVELOPMENT
20.3 ORACLE
20.3.1 COMPANY SNAPSHOT
20.3.2 REVENUE ANALYSIS
20.3.3 PRODUCT PORTFOLIO
20.3.4 RECENT DEVELOPMENT
20.4 ZOHO CORPORATION PVT. LTD
20.4.1 COMPANY SNAPSHOT
20.4.2 REVENUE ANALYSIS
20.4.3 PRODUCT PORTFOLIO
20.4.4 RECENT DEVELOPMENT
20.5 ACCENTURE
20.5.1 COMPANY SNAPSHOT
20.5.2 REVENUE ANALYSIS
20.5.3 PRODUCT PORTFOLIO
20.5.4 RECENT DEVELOPMENT
20.6 SOLTIUS GLOBAL
20.6.1 COMPANY SNAPSHOT
20.6.2 REVENUE ANALYSIS
20.6.3 PRODUCT PORTFOLIO
20.6.4 RECENT DEVELOPMENT
20.7 ADOBE
20.7.1 COMPANY SNAPSHOT
20.7.2 REVENUE ANALYSIS
20.7.3 PRODUCT PORTFOLIO
20.7.4 RECENT DEVELOPMENT
20.8 CLICKUP
20.8.1 COMPANY SNAPSHOT
20.8.2 REVENUE ANALYSIS
20.8.3 PRODUCT PORTFOLIO
20.8.4 RECENT DEVELOPMENT
20.9 COPPER CRM, INC.
20.9.1 COMPANY SNAPSHOT
20.9.2 REVENUE ANALYSIS
20.9.3 PRODUCT PORTFOLIO
20.9.4 RECENT DEVELOPMENT
20.10 CREATIO
20.10.1 COMPANY SNAPSHOT
20.10.2 REVENUE ANALYSIS
20.10.3 PRODUCT PORTFOLIO
20.10.4 RECENT DEVELOPMENT
20.11 FRESHWORKS INC.
20.11.1 COMPANY SNAPSHOT
20.11.2 REVENUE ANALYSIS
20.11.3 PRODUCT PORTFOLIO
20.11.4 RECENT DEVELOPMENT
20.12 INSIGHTLY INC.
20.12.1 COMPANY SNAPSHOT
20.12.2 REVENUE ANALYSIS
20.12.3 PRODUCT PORTFOLIO
20.12.4 RECENT DEVELOPMENT
20.13 MONDAY.COM
20.13.1 COMPANY SNAPSHOT
20.13.2 REVENUE ANALYSIS
20.13.3 PRODUCT PORTFOLIO
20.13.4 RECENT DEVELOPMENT
20.14 NIMBLE
20.14.1 COMPANY SNAPSHOT
20.14.2 REVENUE ANALYSIS
20.14.3 PRODUCT PORTFOLIO
20.14.4 RECENT DEVELOPMENT
20.15 SALESFORCE.COM, INC.
20.15.1 COMPANY SNAPSHOT
20.15.2 REVENUE ANALYSIS
20.15.3 PRODUCT PORTFOLIO
20.15.4 RECENT DEVELOPMENT
20.16 SUGARCRM INC.
20.16.1 COMPANY SNAPSHOT
20.16.2 REVENUE ANALYSIS
20.16.3 PRODUCT PORTFOLIO
20.16.4 RECENT DEVELOPMENT
20.17 ZENDESK
20.17.1 COMPANY SNAPSHOT
20.17.2 REVENUE ANALYSIS
20.17.3 PRODUCT PORTFOLIO
20.17.4 RECENT DEVELOPMENT
20.18 HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
20.19 WIPRO
20.20 TATA CONSULTANCY SERVICES LIMITED
20.21 GOOGLE LLC
20.22 COGNIZANT
20.23 INFOSYS LIMITED
20.24 METACRM
20.25 AMAZON WEB SERVICES, INC.
21. CONCLUSION
22. QUESTIONNAIRE
23. RELATED REPORTS
24. ABOUT DATA BRIDGE MARKET RESEARCH

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