- In January 2024, Google Cloud unveiled a new conversational commerce solution that integrates AI-driven virtual agents into retailers' websites and mobile applications. These agents engage customers through natural language interactions, offering personalized product recommendations tailored to individual preferences. This innovation aims to enhance the shopping experience, making it more interactive and responsive, thereby increasing customer satisfaction and potentially driving higher conversion rates for retailers
- In August 2023, Inbenta acquired Horizn, a Toronto-based software company specializing in interactive product demonstrations. This acquisition will integrate Horizn’s innovative technology into Inbenta’s AI-driven customer experience platform. By enhancing its offerings with Horizn’s capabilities, Inbenta aims to provide clients with engaging, immersive experiences that facilitate product understanding and customer satisfaction, thus reinforcing its commitment to transforming digital interactions in the marketplace
- In August 2023, Kore.ai introduced an integration of its Experience Optimization Platform with Zoom Contact Center, providing users with an intelligent virtual assistant powered by the Kore.ai XO platform. This integration enables Zoom's customers to leverage advanced conversational AI, enhancing customer service efficiency and responsiveness. By automating interactions, it allows businesses to streamline operations and improve user engagement, ultimately driving better customer experiences and satisfaction
- In September 2021, The Astro robot was announced as a unique device designed to assist users with various tasks, including home monitoring and facilitating communication with loved ones. This innovative technology represents a new frontier in personal robotics, aiming to enhance daily life through automation and support. By combining practicality with advanced AI, Astro seeks to become a helpful companion in everyday settings
- In April 2021, Microsoft announced its acquisition of Nuance Communications for $19.7 billion in an all-cash deal, aiming to strengthen its voice recognition and transcription technology capabilities. Nuance, a leader in AI-based solutions, brings extensive expertise that will enhance Microsoft's offerings in healthcare and other sectors. This acquisition reflects Microsoft's commitment to advancing AI technologies and integrating them into its product ecosystem to better serve its customers
- In March 2021, Google Cloud announced the general availability of Vertex AI, a managed machine learning platform designed to streamline the development and maintenance of AI models. Vertex AI provides businesses with robust tools and infrastructure, enabling faster deployment of machine learning applications. By facilitating easier access to advanced AI capabilities, Google Cloud aims to empower organizations to leverage AI technologies more effectively and efficiently
