- In August 2020, HGS Digital LLC, a Hinduja Global Solutions Ltd division, confirmed its enrollment in the Contact Center Intelligence (CCI) solutions Partner programme of Amazon Web Services (AWS). HGS Digital LLC anticipates helping customers enhance the intelligence of their current contact centre solution with the help of the cooperation. It makes advantage of Amazon's cutting-edge technologies to offer clients more effective and personalized service
Frequently Asked Questions
The market is segmented based on Segmentation, By Offering (Software, Service), Platform (Outbound Dialer, Inbound Voice, Web Chat, Omni channel Agent, Social Media, Email, Messaging, Others), Organization Size (Large Organization, Small and Medium Organization), Deployment Model (On-Premise, Hybrid, Cloud), Industry (IT and Telecommunication, Banking, Financial Service and Insurance, Retail, Healthcare, Government, Travel and Hospitality, Transport and Logistics, Media and Entertainment, Education, Manufacturing, Energy and Utilities, Others) – Industry Trends and Forecast to 2032
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The Europe Call Center Platforms Market size was valued at USD 12.23 USD Billion in 2024.
The Europe Call Center Platforms Market is projected to grow at a CAGR of 15.3% during the forecast period of 2025 to 2032.
The market report covers data from the Germany, France, Italy, U.K., Belgium, Spain, Russia, Turkey, Netherlands, Switzerland, Rest of Europe.
